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Guidance on en/ ow to Respond to Comments <br />a. If the person has a question — Respond with information or point them back to the City's <br />website or other resource. You may ask the to contact you of when appropriate (when it is <br />a private issue, when the issue is one in which there is little or no interest by others, etc.) <br />b. If the person has a complaint — If inaccurate, politely correct inaccuracies. When a general <br />complaint, thank them for sharing feedback and give any other direction that may be needed. <br />If it is regarding a personal matter, reply that you would like to address the issue offline and <br />provide contact information. <br />e. If the person leaves a general comment, like "Wow, this is cool" or "Can't wait," no response <br />is required. <br />d. If the person wants to start debating with a City employee — Take the conversation offline. Do <br />not debate them on the site. It is A to correct inaccuracies and to provide evidence to support <br />information, but avoid debates. <br />If in doubt how to respond to a comment, please contact the City Administrator for guidance. <br />Removing Comments <br />Comments violating the City's comment policy (see Appendix A) shall be removed promptly. <br />When a person's comment is removed, the City will post a reason for removing the post (i.e. "A <br />comment to this post was removed because it endorsed apolitical candidate. This is in violation <br />of the City's comment policy (link to policy)"). Removed comments should be archived for our <br />records by completing the tracking form found in Appendix B and submitting it to the City <br />Administrator. <br />Correcting Mistakes <br />If an employee, councilor, or volunteer makes a factual mistake on a City social media site, <br />he/she should correct it as soon as possible. Corrections should be upfront and timely. If <br />modifying an earlier post, make it clear that the post has been corrected. Designate corrections <br />with "Fixed Link" or "Fact Correction" prior to the correction. Do not try to "hide" corrections, <br />as someone may have seen the incorrect information and may be acting upon it. <br />Review Procedures <br />The City Administrator will have access to all City sponsored social media sites, including rights <br />to edit a site. Each site will be monitored weekly to ensure the site is meeting its intended <br />purpose, that it is being updated regularly, that the content is appropriate and to look for any <br />possible problem that would reflect negatively on the City. <br />D. ELECTED OFFICIALS AND OFFICIALS APPOINTED TO CITY BOARDS, <br />COMMISSIONS AND COMMITTEES <br />Elected officials and officials appointed to City Boards, Committees and Commissions should <br />comply with the following guidelines when using City of Lauderdale social media sites: <br />1. Official city social media sites shall not be used for campaigning purposes. <br />k] <br />