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4.8 Ou-treach awt isippjUbm unite Contractor shall include in the annual woAK ioan <br />outireach efforts to � r : sties communities. Ssrygalliv - qth;:�to ena <br />communfties. <br />4,9 Ochi tr � muni 'traCt"Or shall � Vit, � ,n r , m � an <br />outeetch effopftis usinal electronic communications. The iib/ seeks to masse residents W-nere <br />are and is looking for e gee is outreach to ripsidents in addRion tovvebsites vvroh information n textit <br />format. <br />0 <br />4.10 c-� �V f the n n l lO k lane'the Contractor shall E pose halAiLtgo the v with <br />� �� x � n!(SSO') collectioni _ evem The <br />ffi booth, <br />e 1 incl � �. m <br />or h¢ Contractor lli these senjices <br />r <br />4.1 The Contractor shall x, to the Civ, - Ju 1 I C o the I to add <br />O toits residential curbside <br />Vection iorcgLiam. Iqn shallhave st, and <br />collectionmeatho Ian. inftiate <br />the n <br />4.12 As a specspecfic focus of the annud-1I reo,and annual work Olan, the Contractor shall itemize m <br />ho <br />� � y O �� for t. $onto r ll <br />.�develop Spec�fllc mufti -unit regCclin ent st lies for each u ar. <br />4-45.1 The <br />establish i dmaintain operating facilitywith an officeand continuous <br />purposesupervision for accepting complaints and customer calls. The office shall be in service with <br />continuous supervision from the hours of 8;09 am until 5 pm on all days of collection as specified in <br />thise aAgreement. Address and telephone number of such office and any changes therein shall be <br />given to the City in writing. <br />1. Personnel —The Contractor shall maintain sufficient personnel and equipment ti#: <br />fulfill the requirements and specifications of this Aagreement. <br />2. Management — The Contractor shall notify the City of any change in Supervisory, <br />Operations, or daily Managers associated with this collection process. New <br />personnel must be introduced to the City <br />3. Access to Records — The Contractor shall provide access to the City or any of <br />its duly authorized representatives to review any books, documents, papers, and <br />records of the Contractor related to performance of this Aagreement for the <br />�� <br />other compliance <br />with its terms. <br />PAGE 10 OF 14 <br />