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<br />. <br /> <br />. <br /> <br />. <br /> <br />-2- <br /> <br />4. <br /> <br />IT IS RECOMMENDED 'mAT: Incoming Police Department telephone callers <br />should be asked if it is an emergency. If so. they should be asked to call 911. <br />If they are unable to do so. a Police Department employee should be told <br />immediately what line the call is on. <br /> <br />IT IS FURTHER RECOMMENDED 'mAT: Non-emergency Police Department <br />telephone callers be given the direct Police Department telephone number. 784- <br />3771. <br /> <br />The Police Department has recommended that emergency calls be referred to <br />911 because of a faster response time. <br /> <br />5. IT IS RECOMMENDED 'mAT: A large. current area map of the City of Mounds <br />View and surrounding- areas be displayed in a location convenient to both <br />customers and staff. <br /> <br />Provision of this map will allow staff members to give directions to customers. <br /> <br />6. <br /> <br />IT IS RECOMMENDED 'mAT: A large. reusable calendar be displayed to <br />inform staff of daily activities in the City. <br /> <br />Installation of this calendar will allow staff members to mOre accurately give <br />infonnation to customers regarding upcoming City activities such as committee <br />and council meetings, recycling days and special city events. <br /> <br />7. IT IS RECOMMENDED 'mAT: New employees be assigned an <br />interdepartmental representative to familiarize them with the operation of the <br />City of Mounds View by introducing them to other staff members. touring the <br />facilities. and going over the general policies and procedures. <br /> <br />New employees will benefit from the experience of the other employee and the <br />customers will benefit from having a well-informed new employee assisting <br />them. <br />