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EXHIBIT V <br /> PROCEDURE FOR HANDLING COMPLAINTS <br /> Complaints related to facility and parks: <br /> • All facility and park complaints will be e-mailed to the City Administrator with the <br /> expectation the situation will be handled in a timely fashion. <br /> Community Center Program/Service Complaints: <br /> • When disputes and differences arise, staff members are encouraged to try and resolve the <br /> situation with the participant. <br /> • If the situation is more difficult to resolve the Community Center Program Director will <br /> inform their immediate supervisor who will work with the participant to come up with a <br /> resolution and closure to the situation. <br /> • If a resolution is not achieved at this point the City Administrator will be advised of the <br /> situation. <br /> Staff Complaints: <br /> • Complaints regarding YMCA staff received by the City Administrator or the City <br /> Council will be forwarded to the Executive Director at the Emma B. Howe YMCA. <br /> Action according to the YMCA Human Resources Standard Operation Procedures will be <br /> followed depending on the situation. A follow up with the City Administrator will occur, <br /> but all of the information may not be shared because of privacy issues. <br /> 23 <br />