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3. Subscriber Inquiry and Complaint Procedures 15 <br /> 4. Subscriber Contracts 16 <br /> 5. Refund Policy 16 <br /> 6. Late Fees 16 <br /> 7. Office Policy 16 <br /> SECTION 6. ACCESS CHANNEL(S) PROVISIONS 17 <br /> 1. Public, Educational and Government Access 17 <br /> 2. Charges for Use 20 <br /> 3. Access Rules 20 <br /> 4. Access Support 20 <br /> 5. Regional Channel 6 20 <br /> 6. State and Federal Law compliance 20 <br /> 7. Future PEG Funding Obligations 20 <br /> 8. Additional Payments 21 <br /> SECTION 7. SERVICES TO CITY 21 <br /> 1. Twin Cities Metro PEG Interconnect Network 21 <br /> 2. Cable Service to Public Buildings 21 <br /> SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS 22 <br /> 1. Administration of Franchise 22 <br /> 2. Delegated Authority 22 <br /> 3. Franchise Fee 22 <br /> 4. Access to Records 24 <br /> 5. Reports and Maps 24 <br /> 6. Periodic Evaluation 24 <br /> SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS 25 <br /> 1. Performance Bond 25 <br /> 2. Letter of Credit 26 <br /> 3. Indemnification of City 28 <br /> 4. Insurance 29 <br /> SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br /> FRANCHISE 29 <br /> 1. City's Right to Revoke 29 <br /> 2. Procedures for Revocation 30 <br /> 3. Abandonment of Service 30 <br /> 4. Removal After Abandonment, Termination or Forfeiture 30 <br /> ii <br />