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11 MANAGEMENT AGREEMENT <br />relating to the Low Income Housing Tax Credit Program. The Agent shall <br />secure full compliance by the Tenants with the terms and conditions of their <br />respective Leases and with the provisions of the LIHC Program. <br /> <br />(b) Voluntary compliance shall be emphasized, and the Agent shall counsel <br />Tenants and make referrals to social service agencies in cases of financial <br />hardship or under other circumstances deemed appropriate by the Agent, <br />so that involuntary termination of tenancies may be avoided to the <br />maximum extent consistent with sound management of the Development. <br />The Agent will not, however tolerate willful evasion of payment of rent. <br /> <br />(c) The Agent may lawfully terminate any tenancy when, in the Agent's <br />judgment, sufficient cause occurs under the terms of the Tenant's Lease. <br />Documentation of eviction for reasons other than non-payment of Rent will <br />be on file with the Owner. <br /> <br />(d) The Agent is authorized to consult with legal counsel designated by the <br />Owner to bring actions for eviction and to execute notices to vacate and to <br />commence appropriate judicial proceedings; provided, however, that the <br />Agent shall keep the Owner informed of such actions and shall follow such <br />instructions as the Owner have prescribed. <br /> <br />(e) Subject to the Owner's approval, costs incurred in connection with such <br />actions shall be considered as operating expenses. <br /> <br />(f) With regard to the Authority Units, the City, with the cooperation of the <br />MPHA, will establish a tenant grievance procedure for residents of the <br />Authority Units in compliance with the requirements of Section 6(k) of the <br />MPHA Act and consistent, to the maximum extent feasible, with the intent <br />stated in Section 5.2, above. Such procedures will provide for informal <br />discussion and settlement of grievances by the Agent and hearing before a <br />formal hearing panel appointed in accordance with such grievance <br />procedures. The MPHA and City will seek HUD approval, to the extent <br />required, of variations from the requirements of 24 CFR Part 966, Subpart <br />B, as amended or replaced from time to time. <br /> <br />9.16. Certification and Recertification Income. Prior to move-in and at least annually <br />thereafter, the Agent shall certify/recertify incomes of Tenants, as required by the <br />Housing Covenants and the LIHC Program and the MHFA. Tenant incomes must <br />be in compliance with Section 42 and the MPHA Act, and any subsidy contract for <br />the Development. <br /> <br />9.17. Gross Rent. For purposes of the LIHC Program, gross rent is determined by adding <br />Rent plus the applicable utility allowance. Agent shall ensure that gross rent is in <br />compliance with the LIHC Program and, with respect to the Authority Units, the <br />Housing Covenants.