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4 Pet Policy The Property has a one-dog less than 25 pounds policy with the exception of companion animals needed for disabled residents. The Property will consider cats on a case-by-case basis. Occupancy Occupancy standards are as follows: I-Bedroom I -2 People 2-Bedroom 3-4 People 3-Bedroom 5 -6 People 4-Bedroom 7-8 People The MPHA occupancy standards will be used for the MHOP units . Section V: Resident Retention Program We believe that good resident relations begin when a prospect visits our property and continues throughout the tenancy of each resident. Our objective is to create a warm and inviting atmosphere for our residents, a feeling of home and a sense of community. We treat our residents with the utmost respect and will not tolerate disrespect. We show residents our appreciation for them in the following ways: I. A clean and well-cared for apartment community which is the first sign to residents that they are appreciated. 2. Even in a distressed neighborhood residents can enjoy living in a cheerful environment. We encourage planting an extensive variety of plants and flowers to improve curb appeal. 3. Each member of our staff must promote good resident relations. 4. The answering service is considered another member of our staff. We have set high standards in the way our calls are answered and messages forwarded. 5. The condition of the apartment on move-in day must be immaculate. 6. A move-in packet is given to each new resident on move-in day. An orientation session is set up prior to move-in to review policies, rules and regulations. 7. The Business Manager calls each new resident within the first 50 days of the resident's occupancy to check on their satisfaction with their new apartments. 8. Resident activities are meant to foster a sense of community. Pot luck dinners, holiday parties, etc. are encouraged.