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1. Section 6 — Notice. Strike "Jim Ericson" and replace with "City Administrator". <br />2. 1 would suggest that, similar to other franchises, the Agreement include a complaint process. For instance, as <br />with telecomm franchises, the City will forward complaints to the Franchisee who is contractually bound to <br />address those issues within a certain period of time. Failure to address such concerns may result in termination <br />of the agreement. Given the exclusive nature of this agreement, and the fact that residents of the City are likely <br />to equate the program as being offered by the City under the marketing scheme, the City should require the <br />franchisee to address problems that arise. We don't want to get into a situation where the City is being held out <br />as a partner to an organization that is wrongfully denying or failing to timely process claims, for instance. I did <br />not find any documented complaints about these behaviors related to this program, but it is reasonable for the <br />City to include such a protection. <br />Mark Beer, CPA <br />Finance Director <br />City of Mounds View <br />2401 Mounds View Blvd. <br />Mounds View, MN 55112 <br />mark.beer@ci.mounds-view.mn.us <br />763.717.4011 <br />763.717.4019 FAX <br />From: Deryck Freudeman[mailto:dfreudeman@utilitysp.netj <br />Sent: Monday, September 11, 2017 9:51 AM <br />To: Mark Beer <mark beer@ci.mounds-view.mn.us> <br />Cc: Nyle Zikmund <nvle.zikmund ci.mounds-view.mn.us>; Don Peterson <don.peterson@ci.mounds-view.mn.us> <br />Subject: RE: Update from 8/21 council work session <br />Okay thanks for the update. If there needs to be a legal review call please let me know. I would be more than happy to <br />have our in house council review any questions you may have on a quick call if need be. <br />-Deryck <br />From: Mark Beer [mailto•mark beer@ci mounds-view.mn.us] <br />Sent: Monday, September 11, 2017 10:49 AM <br />To: Deryck Freudeman <dfreudeman@utilitysp.net> <br />Cc: Nyle Zikmund <nvle.zikmund@ci.mounds-view.mn.us>; Don Peterson <don Peterson@ci mounds-view.mn.us> <br />Subject: RE: Update from 8/21 council work session <br />Deryck, we are waiting for City Attorney review but that should be back this week and ready for approval at the <br />September 25th Council meeting. <br />Mark Beer, CPA <br />Finance Director <br />City of Mounds View <br />2401 Mounds View Blvd. <br />Mounds View, MN 55112 <br />mark beer ci mounds-view.mn.us <br />763.717.4011 <br />763.717.4019 FAX <br />