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Schedule 1 <br />Duties of Servicer <br />INVESTOR SETUP AND LOAN TRANSFER <br />• Investor Setup- Servicer will set up Client in the servicing system so the software is able to assign loans <br />and produce reports for the Client. <br />• Portal access -Servicer will set up access on portal to Client authorized personnel. Client will have the <br />ability to access investor reports, any loan in the investors portfolio as well as comments related to any <br />loan. <br />• Loan Transfer -On determined date, loans will be transferred from current investor code GMHC to COMV <br />NEW LOAN SET UP <br />• Loan Boarding- Servicer will receive loan information from Client in an agreed upon format for boarding the <br />loan into the Servicers servicing system. Within 3 days of receipt, Servicer will board the new loan using <br />the information provided. <br />• Quality Control Review -the loan will be reviewed prior to activation to verify the servicing system matches <br />the terms of the promissory note. <br />• Welcome Letter -A welcome letter will be sent to the borrower upon loan setup. This letter shall include the <br />toll free customer service number as well as an email address that are available for the borrower to use <br />should they have a question regarding their loan. Customer service is available from 8:00 AM to 4:30 PM <br />Monday through Friday. An ACH form is included in the letter for the borrower to complete and return to <br />CRF if they would like their payments drafted automatically. The letter will also contain instructions for the <br />borrower to receive access to loan portal where they have access to all their loan information and ability to <br />make payments. <br />STANDARD SERVICING <br />• Billing- Borrowers with loans that have regularly scheduled payments will receive billing statements on a <br />monthly basis or appropriate frequency based on terms of the promissory note. <br />• Collection of Loan payments -Servicer shall collect payments of principal, interest and any appropriate <br />fees. <br />• Customer Service- Servicer shall provide customer service from 8:OOAM — 4:30 PM CST. The customer <br />service team is available through the toll free phone number or email at loanservicing@cr[usa.com . <br />Borrowers are able to view loan information on loan portal as well as schedule payments. Setup <br />instructions are included in the Welcome letter. Inquiries will be responded to within one (1) business <br />day. <br />• Past Due Collections- Servicer will make reasonable efforts to maintain loans in a current status and will <br />deal promptly who are delinquent. Servicer will deal with loan defaults as directed by Client. <br />• Reporting- Servicer will provide standard monthly reporting to Client on the 15r business day of the month. <br />The standard reports are as listed: <br />o Loan Trial Balance <br />o Aged Delinquency <br />o Principal and Interest Collections <br />