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Exhibit 3 <br />TriTech Software Support Agreement <br />Following is an excerpt from the TriTech Software Support Agreement (pages 24-26). The <br />remainder of the TriTech Software Support is incorporated herein and made a part of this <br />Agreement by reference. <br />Inform CAD, Mobile, Browser, Interface, IQ, and GIS Link Response Matrix <br />If the Client wants an acknowledgement, a tracking number to validate Priority 3 and 4 issue submissions outside of business <br />hours, such issues need to be entered via the web portal: Support@TriTech.eom. When using the web portal, such <br />acknowledgements are sent via automated e-mail within two (2) hours to the individual within the submitted ticket. <br />Priority <br />- Issue Definition <br />Response Time <br />Priority 1— <br />24x7 Support for live operations on the <br />Normal Customer Services Hours: Telephone <br />Critical Priority <br />production system: A system down event which <br />calls to 800. 987.0911 will be immediately <br />severely impacts the ability of Users to dispatch <br />answered and managed by the first available <br />emergency units. This is defined as the following: <br />representative but not longer than 5 minutes. <br />• Inform CAD, Inform Mobile, or Interfaces <br />After Normal Customer Services Hours: Thirty <br />are down as further defined in the Special <br />(30) minute callback after client telephone contact <br />Note #1 below. <br />to 800. 987.0911. <br />• Critical servers inoperative, as listed in <br />Special Note #1. <br />Priority 1 issues must be called in via 800. _ <br />• Complete interruption of call taking and/or <br />987.0911 in order to receive thislevel of response. <br />dispatch operations <br />• Loss of data & data corruption <br />This means one or more critical server <br />components are non-functional disabling Inform <br />CAD or Inform Mobile workstations. These <br />Software Errors are defined in Special Note #1, <br />below. <br />Priority 2 — <br />24x7 Support for live operations on the <br />Normal Customer Services Hours: Telephone <br />Urgent Priority <br />production system: A serious Software Error with <br />calls to 800.987.0911 will be immediately <br />no workaround not meeting the criteria of a <br />answered and managed by the first available <br />Critical Priority, but which severely impacts the <br />representative but not longer than 5 minutes. <br />ability of Users to enter incoming calls for service <br />and/or dispatch emergency units. Such errors will <br />After Normal Customer Services Hours: One (1) <br />be consistent and reproducible. <br />hour callback after client telephone contact to 800. <br />987.0911. <br />A significant number of the Inform CAD or <br />Inform Mobile workstations are negatively <br />Priority 2 issues must be called in via 800. <br />impacted by this error (e.g., does not apply to a <br />987.0911 in order to receive this level of response. <br />minimal set of Inform CAD or Inform mobile <br />workstations). These Software Errors are defined <br />in more detail in Special Note #2, below. <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 44 of 48 <br />