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There are several financial security issues that would be raised including the financial controls <br /> and health of any respondent(they may have access to City bank accounts and/or cash; there <br /> have been several recent cases where service providers have not remitted funds to federal or state <br /> agencies resulting in such agencies going back to the clients for non-payment of payroll or other <br /> taxes), and internal controls at the City with fewer personnel. There is also the issue serving the <br /> public, i.e. having adequate hours for customers to be able to reach a person when they have <br /> questions on there account and/or need service for their account. The year 2000 maximum salary <br /> for this position is approximately$37,700. Based upon the level of service that would be <br /> required by a contractor if we would or could contract out these services, it is highly unlikely that <br /> we would recognize any recognizable savings. <br /> Recommendation. Place on the November 1st work session for approval to place ad and <br /> interview for position,with the intent to fill the position by the end of the year. <br />