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f CT11111 SYSTE111S <br /> TA Av OF TELECOM,INC. <br /> 4135 HIAWATHA AVENUEE S,MINntEArous,MN 55406 <br /> MAINTENANCE AGREEMENT <br /> Customer: City of Moundsview Agreement Period: One Year <br /> Payment Amount: $286.00 Billing Period: Monthly <br /> Effective Date: 12/01/99 Expiration Date: 12/01/00 <br /> Your Level A2 Service Support Agreement gives you complete coverage for parts & labor during normal <br /> business hours (8-5) Monday through Friday (excluding holidays). Response time varies with the severity of <br /> problem. (see addendum)Emergencies outside business hours will be handled on a time and material basis. <br /> This agreement will not cover the cost of any repairs, adjustments, or replacements necessitated by misuse, <br /> abuse, accident or by work performed on these items by other than Action Systems personnel. This <br /> agreement does not cover any changes in original setup, additions, deletions, or moves to the items which <br /> would be otherwise covered by a supplemental agreement, or service necessary to correct common carrier <br /> faults or AC power anomalies. Our agreement covers only the equipment listed below and assumes surge <br /> protection on AC line voltage and all connected devices. Any problems caused by existing cabling and main <br /> distribution frame are responsibility of customer. <br /> Customer agrees to provide a dedicated electrical outlet and, if necessary, a company-specified AC line <br /> conditioner. This proposal may be withdrawn by Action Systems, if not accepted within 30 days. Yearly <br /> maintenance contract will automatically renew on expiration date unless cancellation notice is received 30 <br /> days prior to expiration. <br /> LEVEL A2 SERVICE SUPPORT <br /> QTY ITEM DESCRIPTION <br /> 1 DXPM Impact 224 16X32 Package <br /> 1 DXPSW-DLRP Impact 224 Enhanced Universal Software <br /> 1 BBLDX Comdial DXP Battery Backup <br /> 6 255441-MBA-20M Itt Single Line Wall Phones (Bk) <br /> 26 8212N-FB Impact SCS Digital 12-Line Telephone <br /> 14 8324S-FB Impact SCS Digital 24-Line LCD Speakerphone <br /> 2 +DIALEXO4P Key Voice Office 4 Port Dialogic VM expansion <br /> 1 COMPO4 Key Voice 4 port Competitive Upgrade <br /> 1 Computer Pentium <br /> 1 GUM0600 Panamax KSU Surge Protection <br /> 1 GUM0516 Panamax CO/16 Surge Protection <br /> 1 GUM0572 Panamax DS/2 Two 4-Wire Digital Station Sets <br /> 1 GUM0381 Panamax SP/8 Surge Protection <br /> By signing customer acknowledges having read and agreeing to conditions set forth on reverse side of this Agreement. <br /> CUSTOMER ACTION SYSTEMS <br /> BY: BY: <br /> DATE: DATE: <br /> QUALITY >TEAMWORK>ATTITUDE >RESPONSIVENESS >EXCELLENCE <br />