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SECTION 5. <br /> SERVICE PROVISIONS 14 <br /> 1. Regulation of Service Rates. 14 <br /> 2. Non-Standard Installations. 14 <br /> 3. Sales Procedures. 15 <br /> 4. Subscriber Inquiry and Complaint Procedures. 15 <br /> 5. Subscriber Contracts. 16 <br /> 6. Refund Policy. 16 <br /> 7. Late Fees. 16 <br /> 8. Office Policy. 16 <br /> SECTION 6. <br /> ACCESS CHANNEL(S) PROVISIONS 17 <br /> 1. Public, Educational and Government Access. 17 <br /> 2. Charges for Use 17 <br /> 3. Access Rules. 18 <br /> 4. Access Support. 18 <br /> 5. Studio Relocation. 18 <br /> 6. Regional Channel 6 18 <br /> 7. State and Federal Law compliance. 18 <br /> SECTION 7. <br /> INSTITUTIONAL NETWORK (I-NET) PROVISIONS 18 <br /> 1. Capacity. 18 <br /> 2. Grantee's Use of Capacity. 19 <br /> 3. End-User Equipment 19 <br /> 4. Service Standards. 20 <br /> SECTION 8. <br /> OPERATION AND ADMINISTRATION PROVISIONS 20 <br /> 1. Administration of Franchise. 20 <br /> 2. Delegated Authority. 20 <br /> 3. Franchise Fee. 20 <br /> 4. Access to Records. 21 <br /> 5. Reports and Maps to be Filed with City. 21 <br /> 6. Periodic Evaluation 21 <br /> SECTION 9. <br /> GENERAL FINANCIAL AND INSURANCE PROVISIONS 22 <br /> 1. Performance Bond. 22 <br /> 2. Letter of Credit. 23 <br /> 3. Indemnification of City 25 <br /> 4. Insurance. 26 <br />