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5.10.3 Records Retention <br />5.10.3.1 All Parties to this Agreement shall comply with all state and <br />federal laws and regulations regarding the retention of public <br />records, including but not limited to Minnesota Statutes §138.17. <br />6. Ongoing County Services <br />6.1 The County shall operate, manage, and maintain the System under the direction of <br />the Director of the Ramsey County Department of Emergency Communications. <br />6.2 The County warrants that its initial and ongoing configuration of the System and <br />provision of County services will be compliant with applicable privacy and security <br />regulations, including CAS and HIPAA requirements and standards. <br />6.3 Operational and Management Services. Under the supervision of the System <br />Manager, the County will: <br />6.3.1 Establish and maintain a secure network. <br />6.3.2 Manage the System network servers, System software, databases, and <br />network connectivity. <br />6.3.3 Manage and maintain test, training, and production environments for the <br />System. The County will provide access to testing and training environments <br />to Members upon request. <br />6.3.4 Test new patches, updates, upgrades and other modifications before they <br />are applied to production systems. <br />6.3.5 Perform quality control/quality assurance operations during testing and <br />implementation of patches, updates and upgrades. <br />6.3.6 If at any time configuration changes implemented by the County interfere <br />with operation of the System, the County will correct the problem. <br />6.3.7 If software conflicts develop between System configuration changes required <br />for the successful use of the System and end user software previously <br />installed by a Member, the County shall work with the Member's staff to <br />resolve the problem. <br />6.3.8 Maintain the System network in such a manner as to provide a minimum of <br />99.9% availability, except during such periods when downtime is due to <br />circumstances beyond the control of the County or during scheduled <br />downtime for maintenance/upgrades. <br />6.3.9 Maintain a system of frequent backups and data files in such a manner as to <br />minimize System recovery time and prevent data corruption. The backup <br />procedure will be in writing and approved by the CAD Command <br />Subcommittee. <br />6.3.10 Monitor, maintain and troubleshoot network connectivity and cyber security <br />issues in the System network. <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 19 of 48 <br />