Laserfiche WebLink
City of Mounds View Staff Report <br /> April 2, 1997 <br /> Page 4 <br /> prepare a document setting forth their costs; at the time, it was my understanding that this would • <br /> be for the outstanding invoices for installation and training. He indicated that this would be <br /> available within several days and it was my intent to take it to the March 17th work session. He <br /> called on the 17th and indicated that he needed to have another individual review it and that it <br /> would not be ready until the 18th. I did not hear from him again for another week at which time <br /> I told him that we would probably discuss the issue at the April 7th work session. I was, as <br /> previously noted, somewhat shocked that rather than send the information to myself or the City <br /> Administrator, that the information was sent directly to the City Council without any prior <br /> review by City staff and that the amount of the proposed settlement was as high as it was. <br /> Overall, I feel that TR Systems has been extremely difficult to work with; I believe that both City <br /> Administrator Whiting and City Attorney Long would confirm this. Mr. Tauges has agreed to <br /> items and apparently after discussing such agreements with his firm, has changed his position <br /> and does not inform us of the change prior to sending a written response that is contrary to the <br /> verbal agreement. TR Systems has not been timely in dealing with our concerns. When they do <br /> not get a response that they like, they do not follow the proper organizational chart but have <br /> chosen to go directly to elected officials apparently in an effort to pressure staff to do things their <br /> way on their terms. Overall,they seem to be unconcerned about listening to their customers <br /> concerns. As this matter has progressed, I have became more and more concerned about how we <br /> will be treated as a customer of TR Systems in the future. <br />