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ATTACHMENT B <br /> • PROBLEMS ENCOUNTERED <br /> 1) "A lack of common direction of the council and staff' <br /> 2) "Some of the city's regulations are too complicated to understand" <br /> 3) "Many user fees don't cover the cost of the programs" <br /> 4) "The city's demand for services exceed available resources" <br /> 5) "The growing mistrust of government" <br /> 6) "A shortage of financial resources" <br /> 7) "An eroding tax base" <br /> 8) "Communication problems among council members, council with staff, and <br /> council with citizens" <br /> 40 9) "The unwillingness of some citizens to listen to different sides of issues" <br /> 10) "Increasing citizen frustration with government" <br /> 11) "At times, council members focus on personalities and not on the issues" <br /> 12) "An aging infrastructure and housing" <br /> 13) "Council and staff not knowing the priorities of the city" <br /> 14) "Staff turn over" <br /> 15) "Responding to mandates" <br /> 16) "Determining the real needs of the community" <br /> 17) "Increasing social concerns and needs for services" <br /> 18) "A shortage of personnel to enforce the city's rules" <br /> 19) "The city needs a 'decision making process' to help make credible decisions" <br /> • 20) "The city needs an organizational structure to make city government work better" <br /> 10 <br />