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Staff believes that they are refused in most instances because people know our procedures and thus know <br /> the contents of the letter. <br /> In addition the new policy changes the amount of the administrative fee added, from 5% to 8%, when <br /> delinquent accounts are certified to the County for collection with property taxes. The interest rate has <br /> been changed to "as determined by the City Council" from a fixed rate of 8%. As interest rates <br /> fluctuate, Council could set an interest rate that was comparable to the market rate. <br /> If this new policy is adopted, Staff believes that it would be worth the cost to send to all customers a <br /> notice of our new policy. Perhaps, an article in the City newsletter would also be appropriate. <br /> Should you have any questions please do not hesitate to contact me. Staff awaits Council direction in <br /> this matter. <br /> Donald Brager, Finance irector <br />