12-07-1992 WS - Laserfiche WebLink

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also the responsibility of the resident. The City will repair, replace, or reimburse the resident in those instances where the City is liable. The City will have the choice of whether to repair or replace; and will only reimburse the cost of materials in instances where it is in the City's best interest. Lawn damage will be repaired by top dressing and seeding. In no case will the City undertake or pay for sodding. In instances where the resident and the Public Works Department disagree about the source of damage and the responsibility therefore, the Clerk-Administrator will determine the issue. Appeals of his decision will be handled by the City Council. RESPONSIBILITIES OF RESIDENTS Snow storms create numerous problems and inconveniences. This policy has identified streets, sidewalks, parking lots, and ice rinks that the City will clear. The residents also have certain responsibilities. These include clearing their own driveways and private sidewalks, clearing areas for trash cans, clearing areas around mail boxes and/or newspaper delivery tubes, and clearing around fire hydrants adjacent to their property. These areas should be cleared without depositing any snow onto the streets. There must also be no large piles which obstruct vision of driveways or walks. Trash cans must not be placed on the street surfaces. In the case of clearing fire hydrants, the City will consider clearing these for residents not physically able to do so. Residents must request this service form the Public Works Foreman, and the Foreman shall determine who is eligible. Should the City need to clear away tall piles of snow for safe sight distance at driveways or walks, the resident responsible may be billed at overtime rates for this work. The city will not clear private drives or walks except in emergency situations as determined by the Clerk-Administrator. Snow plowing operations can cause additional snow to be deposited in driveway approaches and around roadside obstacles. Operators are instructed to attempt to minimize these incidents, but it is not practical to eliminate this situation. Residents should be aware that they may have to clear their driveways a second time after their street has been plowed. Only in extraordinary circumstances will the City consider clearing driveway approaches, and this will only be done at the authorization of the Clerk-Administrator. COMPLAINT PROCEDURE Complaints regarding snow and ice control or damage shall be taken during normal working hours and handled in accordance with the City's normal complaint procedure. High priority complaints (those involving access to property or problems requiring immediate attention) shall be handled on a priority basis. Response time should not exceed 24 hours for any complaint. It 4