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Proposal for The City of Mounds View, Minnesota <br />© 2016 Revize Software Systems. All Rights Reserved Page 26 of 59 <br />Revize Support: <br />‣ 8 a.m. – 8 p.m. EST Phone Support (Monday thru Friday) <br />‣ 24X7X365 Portal & Email Support <br />‣ Dedicated support staff to provide assistance and answer all questions <br />‣ New and existing user training <br />‣ Training refreshers <br />‣ Video tutorials and online training manual <br />‣ Automatic integration of enhancements <br />‣ E-Newsletter module support <br />‣ Automatic upgrades of CMS Modules such as Calendar, Document Center, etc… <br /> <br />Software Maintenance: <br /> <br />Revize rolls out two new versions of the Revize CMS, and six to eight product updates every <br />year. The Revize CMS is continuously enhanced to keep pace with cutting edge technologies <br />and industry trends. As a Revize client, you will receive full access to all enhancements to <br />the core components and modules in the Revize CMS at no additional charge. When a <br />software update or new version is rolled out, Revize will automatically update all servers used <br />by our subscription service clients. <br /> <br />Revize Maintenance Covers: <br />‣ 4 CMS upgrades per year <br />‣ Software and modules upgrades (Automatic Install) <br />‣ Server Hardware & OS upgrades <br />‣ Immediate bug fixes/patches <br />‣ ’Round the clock server monitoring <br />‣ Data Center network upgrades <br />‣ Security and antivirus software upgrades <br />‣ Firewall and router upgrades <br />‣ Bandwidth and network infrastructure upgrades <br />‣ Remote backup of all website assets <br />‣ Tape backup of all website assets <br />‣ Quarterly newsletters on major feature updates <br />‣ Regular Webinars on CMS features and usage <br /> <br />