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Proposal for The City of Mounds View, Minnesota <br />© 2016 Revize Software Systems. All Rights Reserved Page 41 of 59 <br />Revize Support Includes: <br /> <br /> 8 AM – 8PM EST Phone Support (Monday thru Friday) <br /> 24X7X365 Portal and Email Support <br /> Staff provides assistance and answers all questions <br /> Dedicated support staff <br /> New/existing user training <br /> Free Training Refreshers <br /> Video tutorials and online training manual <br /> Automatic integration of enhancements <br /> E-Newsletter Module support <br /> Automatic upgrade of CMS modules, such as Calendar, Document Center, etc. <br /> Four major CMS upgrades per year <br /> Software and modules upgrades (automatic install) <br /> Server hardware and OS upgrades <br /> Immediate bug fixes/patches <br /> Round the clock server monitoring <br /> Data Center Network upgrades <br /> Security and antivirus software upgrades <br /> Firewall and router upgrades <br /> Bandwidth and network infrastructure upgrades <br /> Remote backup of all website assets <br /> Tape backup of all website assets <br /> Quarterly Newsletters on major feature updates <br /> Regular webinars on CMS features and usage <br /> Free website design upgrade every 4th year