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The City will not clear private drives or walks except in emergency situations as determined <br /> by the Clerk-Administrator. <br /> Snow plowing operations can cause additional snow to be deposited in driveway approaches <br /> and around roadside obstacles. Operators are instructed to attempt to minimize these incidents, <br /> but it is not practical to eliminate this situation. Residents should be aware that they may have <br /> to clear their driveways a second time after their street has been plowed. Only in extraordinary <br /> circumstances will the City consider clearing driveway approaches, and this will only be done <br /> at the authorization of the Clerk-Administrator. <br /> COMPLAINT PROCEDURE <br /> Complaints regarding snow and ice control or damage shall be taken during normal working <br /> hours and handled in accordance with the City's normal complaint procedure. High priority <br /> complaints (those involving access to property or problems requiring immediate attention) shall <br /> be handled on a priority basis. Response time should not exceed 24 hours for any complaint. <br /> It should be understood that complaint responses are to insure that the provisions of this policy <br /> have been fulfilled and that all residents of the City have been treated uniformly. Complaints <br /> regarding the provisions of this policy may not be satisfied with the initial response. It is the <br /> City's intention to log all complaints and upgrade this policy as necessary and in consideration <br /> of the constraints of our resources. <br /> -4- <br />