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Consulting Services <br /> • Whether it is serving in an advisory capacity to you or your management staff, <br /> completing short-term assignments, or working on special, customized projects, <br /> we can help you leverage your staff's talent. Examples of consulting services provided to <br /> our clients have included: <br /> °i Development of: <br /> - employee and operations manuals <br /> - new employee orientation programs <br /> - actions plans and programs for marketing, resident retention, and employee <br /> relations <br /> - advertising & public relations campaigns <br /> - management and employee training resources <br /> • Short-term management of staffs and operations for new properties <br /> • Design consultants for new building development <br /> • Market research and feasibility studies <br /> O Lobbying at city and state levels <br /> • Special events planning and implementation <br /> O Serving in an advisory capacity to owners and managers in such areas as: <br /> - personnel - attracting good employees, hiring, coaching, giving performance feed- <br /> back, dealing with performance problems,building employee teams, staff training <br /> - strengthening resident relations, building loyalty <br /> - entering new markets and recapturing lost markets <br /> - turn-around of distressed properties / preserving and enhancing property values <br /> - building networks between independent property owners and service providers <br /> 111 • <br /> 4 <br />