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e Citywoft x <br />ed-nHO;City,;o: . _ . <br />FacdMy Maintenance Code Ealorclvnenf Health Wnnninn <br />- -- - <br />--- - -_ _. _----- -- --- <br />Building Inspections publicstult Engweerinc <br />,a <br />MS4Facilities Inspection Pim-•r•ii r-nIBA<414 T,alrrS,;foly <br />Service Requests <br />i-1 Sr Date initiated Description Category Submit To Dispatch To Atl <br />3367 2017-11-01 11:05 AN TRAFFIC CALMING ENG <br />BAULER NICK 46, <br />[] 2=. 2017-10-31 1015 A.M PARING AND SIGNAGE ENG <br />BAULER NICK 5Z <br />O 39 51 2017-10-28 5'42 PEI OTHER TRAFFIC SAFETY ENG <br />BAULER, NICK <br />38545 2017-10-26 3:40 P61 PARKING AND SIGNAGE EPIG <br />HAULER NICK Sur <br />(, 39528 2017-10-24204 PAI PARKING AND SIGNAGE EMG <br />BAULER•NICK 401. <br />I---== _ .n_ ... ............ _ <br />I <br />Rows 5 1 1-5of92 <br />OTHER TRAFFIC SAFETY <br />TRAFFIC CAD <br />PARKING ANO SIGNAGE - <br />PEDESTRIAN SAFETY <br />sl <br />An option besides a spreadsheet is to use a software designed to track citizen request, such as Cityworks. <br />Ensuring a proper tracking process is key for consistency when responding to requests. This also allows <br />for tracking of multiple requests in the same location, which may help identify issues that should be given <br />priority. These two similar examples have been proven to be effective in their respective agencies, and <br />allow for easy use by multiple staff when necessary. Identifying a point person to log and track all requests <br />provides consistency and reduces the chance of requests being missed. <br />It is important to archive traffic safety requests/evaluations permanently for future reference (e.g. receiving <br />the same requests in the future, a step in evaluating is to search these records for past evaluations, <br />reference for claim liability issues, etc.) and the tracking system can be used to assist in finding the archives. <br />The example tracking form is available for download and use on the LRRB website for the project <br />http://mndot.gov/research/rer)orts/2017/2017RIC05trackingsheet.xlsx <br />32 DECEMBER 2017 1 LOCAL ROAD RESEARCH BOARD <br />