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l\Torth Suburban Communications Commission - Viewership Survey - September 2011 <br />Are there any other Comcast cable TV service <br />matters that you are concerned about? <br />Number <br />Percent <br />No <br />243 <br />60.8% <br />Overall cost <br />104 <br />26.0% <br />The quality of programming <br />17 <br />4.3% <br />On the phone I would like to talk to a person <br />7 <br />1.8% <br />Having a problem with TWO <br />5 <br />1.3 % <br />Occasionally some channels don't come in <br />3 <br />0.8% <br />On demand is difficult to deal with <br />2 <br />0.5% <br />The TV's which don't have the box don't show the guide 2 <br />0.5% <br />Came out to the house and could not fix internet <br />2 <br />0.5% <br />Comcast is my only option and we need more <br />2 <br />0.5% <br />Channel 16 not connecting, it is all messed up <br />1 <br />0.3% <br />Dislike some of the programming <br />1 <br />0.3% <br />Dropped signal <br />1 <br />0.3% <br />Hard to deal with service people over the phone <br />1 <br />0.3% <br />Its not a well run business here <br />1 <br />0.3% <br />Lately various error codes to get the on -demand <br />1 <br />0.3% <br />New customer discounts <br />1 <br />0.3% <br />Not very helpful and not able to meet my needs <br />1 <br />0.3% <br />Technology is very weak <br />1 <br />0.3% <br />The picture id cut short <br />1 <br />0.3% <br />They have too much control of cable service <br />1 <br />0.3% <br />Better package deal <br />1 <br />0.3% <br />When I call in I have problems connecting to someone 1 <br />0.3% <br />Total <br />400 <br />100.0% <br />Missing Cases = 0 <br />Response Percent = 100.0 % <br />Group W Communications, LLC <br />