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IHow to Address Social Media <br />Social media pages are not intended or <br />recommended for official agency business/traffic <br />safety discussions. If a citizen posts a complaint <br />about traffic safety related issues on social media, <br />direct the person in charge of managing the social <br />media account to respond to the comment by <br />asking the citizen to contact the appropriate agency <br />staff member and provide his or her contact <br />information. This will hopefully direct complaints <br />on social media to the appropriate person and <br />encourage citizens to engage with agency directly <br />if the issue is important to them. Additionally, by <br />having the citizen respond directly to a person <br />instead of a faceless/nameless social media page, <br />it is likely to generate a more civil discussion to <br />address the true issue. <br />=' <br />a <br />_ s <br />L <br />Speak Up, Edina! <br />w.teab.,n�kapkva duckaMde+.terneR�.�� aye�.,a. <br />_� <br />i <br />,U ,��� <br />ewalsrter pLe. bs I1.v4. lea>xuq. r+ka9 Lm111es un d:,L^4 Avlrau. <br />Tatu emeavl to Pmsida� faadbaetaM tleu ea aay Udu bass <br />dWcn a. tr, rwrea,e< wx"ak eR r4W <br />City of Edina, MN <br />,SHARE poet kedtack'. . POST7—d. asl JOINL-,�:t'. <br />(Local <br />Government)O <br />City o'Edir;i <br />Signla- <br />�et00 <br />U,d— <br />SpaaY Up, Edinal <br />.bb Lie rqs <br />Ewats <br />POM <br />Carvaurity <br />What is your Edina idea? <br />;_iter yu:rr id- iSotxolt <br />Wes mtey9� <br />1;e 5)feac lln Edru <br />Fla. F%W <br />..: Mry "Ime vw—ntkrasrepadiperdcernrrucvon. it we be heplJhMicud.amrd X'�:e »r: ms <br />—✓ Y w rl <br />y.. , P.9nA nb <br />Gwtt�ul lle 9w.r, 2017 <br />City of Edina Facebook Page <br />IAssign a Point Person to Collect all Requests <br />By ensuring all requests (i.e. through every <br />platform described above) are directed to one <br />person, a consistent response and response time <br />will be provided to the citizen, and no requests will <br />be missed. <br />Ensure other agency departments are aware of <br />the program/person and can direct concerns <br />accordingly. <br />Addressing Citizen Requests For Traffic Safety Concerns 5 <br />