Agenda Packets - 2018/07/02 - Laserfiche WebLink

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While each situation is unique, most requests can be addressed by following these general steps: I Step 1: Problem Identification 1. Record the request in a spreadsheet or database, ensure consistency in methodology with every request. 2. Identify/understand the problem the citizen is addressing, repeat issue back to them to confirm your understanding. Try to get to the true issue. Identify why/if the problem is unique. A phone call or site visit to meet the citizen at the location of the concern is more effective in identifying the issue. 3. Questions to ask the citizen: — What is your concern? — Why are you concerned? — Is there a specific day of the week you have the concern? — Is there a certain time of day that you notice the concern? IStep 2: Evaluation Evaluation Steps: 1. Schedule a site inspection to determine if other factors are leading to the issue. (i.e. sight distance, lack of gaps, etc.) a. Arrange for and collect necessary data (traffic volumes, crash data, etc.) b. Conduct an evaluation to determine if the traffic safety device is warranted, if necessary c. Address advantages/disadvantages of installing the traffic safety device. d. Review findings from the evaluations and determine a recommendation. 8 DECEMBER 2017 1 LOCAL ROAD RESEARCH BOARD — Is there a specific vehicle that is causing the concern or multiple vehicles? — Is there a certain event or development that causes the concern? — How often does this happen? — Have you noticed anything that helps reduce the concern (for example, a vehicle parked on the street)? — Have you talked with your neighbors about the concern? — Do others in your neighborhood have the same concern? — Do they have a petition (if your agency requires one)? 4. After completing items 1-3 above, sometimes the concern and issue is clear and no additional evaluation is needed. Offer what you can do to help. If more work is needed, move to step 2. 2. If the requested traffic safety device is obviously not the appropriate remedy for the issue, provide the citizen with the appropriate reasons why and offer what you can do. 3. Offer potential mitigation to the problem using the following tools: a. Installing temporary, low cost options to see if the concern is minimized, (i.e, yard signs, speed boards, enforcement, etc..) b. Offer the citizen things they can do to help their cause (i.e. park on street to reduce speeds)