Agenda Packets - 2021/01/04 - Laserfiche WebLink

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Exhibit A CITY OF MOUNDS VIEW POSITION DESCRIPTION Position Title: Front Desk Lead Department: Parks and Recreation / Community Center Accountable to: Public Works/Parks and Recreation Director Status: Non -Exempt Part -Time PRIMARY OBJECTIVE OF POSITON Under the guidance and supervision of the Parks and Recreation Superintendent, this position is responsible to handle the daily operation of the Parks and Recreation front desk and provide leadership to the Front Desk Staff members in order to ensure the overall delivery of excellent customer service to all participants and guests. SUPERVISION RECEIVED Works under the general guidance and direction of the Parks and Recreation Superintendent. SUPERVISION EXERCISED None. ESSENTIAL DUTIES AND RESPONSIBILITIES • Responsible for opening and closing of the facility. • Provide work direction for part-time Front Desk Staff. • Provide excellent customer service to participants and guests of the Parks and Recreation Department. • Assist customers with daily admission and registration in programs, which includes addressing and resolving customer questions, reserving rooms/shelters, and providing receipts. • Answer and direct all calls in a professional, friendly manner and take complete and accurate messages. • Perform data entry of new participants and update existing information in database. • Sort and distribute incoming mail, packages, and other correspondence. • Maintain a clean and well organized work area. • Receive and process registrations for classes and programs. • Provide tours to customers through the facility. • Scan and properly file documents electronically to ensure efficient and effective future retrieval. • Make copies and assist Parks and Recreation Superintendent, Recreation Coordinator, and Event Manager/Recreation Coordinator when asked. • Close out cash drawer daily and prepare shift close report for Parks and Recreation Superintendent. • Performs other duties as assigned. MINIMUM QUALIFICATIONS • High School graduate or have a GED. • One year customer service experience. • Committed to working a part-time schedule of up to 20 - 25 hours per week which include weekdays (8:00 a.m. — 7:00 p.m.); weekends (10:00 a.m. — 4:00 p.m.), and school breaks (8:00 a.m. — 7:00 p.m.). • First Aid certified or willing to become certified within 30 days of hire. • Willing to work with people of diverse backgrounds.