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DEVELOPMENT | MANAGEMENT | CONSTRUCTION | INVESTMENT <br />PO Box 90708, Camden, NJ 08101 <br />856 596 0500 | www.TMO.com <br />We play the long game, ensuring that our communities <br />remain beautiful neighborhoods, homes and gathering <br />spaces for generations. Above all, the commitment to our <br />residents always remains a first priority. Michaels offers <br />resident and supportive services designed to engage, <br />empower the community, and lift lives. <br />Property management starts day one and continues every <br />day. Maintenance staff keeps beautiful spaces clean and <br />operating efficiently, daily, while repairs are made timely and <br />with care. Our team is rewarded with performance based <br />incentives and we utilize time-tested best practices that <br />include detailed processes and procedures developed over <br />the past 50 years. Management surveys results constantly, <br />measuring those moments of interaction and bringing <br />experienced multi-disciplined teams, all working together to <br />achieve desired results. <br />We have learned there is no ‘one size fits all.’ You must be <br />creative with staffing and training to meet the needs of <br />each community. We have multilingual communities and <br />teammates representative of the resident population. <br />Additionally, we offer our resident manuals, handbooks, <br />policies, and leases in multiple languages. Communities <br />where we have a large population of English as a second <br />language, we hire teammates that are multilingual to best <br />communicate and assist our residents. Not only that, but <br />we also hire residents and offer internships and hands-on <br />training, and even promote from within. In fact, over 50% of <br />our middle management are internal promotions! We are a <br />family organization and our residents become family too. <br />ABOVE ALL, WE ARE COMMITTED TO <br />LIFTING LIVES <br />As part of The Michaels Organization, Michaels Management <br />is committed to creating living environments where our <br />residents can thrive. From emergency situations to the <br />ordinary day-to-day, our whole mission is to make the <br />world a better place to live.