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The Mounds View Vision A Thriving Desirable Community Item No: 01 Meeting Date: Sep 06, 2022 Type of Business Council Worksession City Administrator Review City of Mounds View Staff Report To: Honorable Mayor and City Council From: Brian Beeman, Assistant City Administrator Item Title/Subject: Advanced Kiosk Introduction: Since COVID and the fact that government agencies and businesses were forced to shut down their physical operations and convert to remote services, many municipalities and private businesses across the nation have been converting to a hybrid system for customer service. For example, some car dealerships installed touch screen kiosks for customers wishing to purchase vehicles since most of their staff was off site. Some Counties and other governmental agencies have converted to kiosks for licensing and other general services. It is not known if another pandemic, version, or wave will hit the U.S. and many companies have decided to continue with working remotely. Therefore, staff has researched the kiosk option in order to keep the same level of services for residents. Discussion: Advanced Kiosks has been asked to provide the City Council with an overview of their products and services and options for transitioning to a hybrid system. Advanced Kiosks will not be physically present at the City Council worksession. However, they will be streaming into the meeting via a Microsoft Teams meeting. As, they have stated that they have been in overdrive since the pandemic started. Advanced Kiosks offers a variety of options including licensing, payment, permitting, general information, language translation, voice & video, and even the ability for any staff member to interact via voice and/or video remotely. This could be a good alternative in keeping the front lobby area open in case of another shut down or even offering services on the weekends. Paying utility bills or other bills, contractors needing to fill out permits, dog licensing, general questions in multiple languages eliminating the need to hire an interpreter, and offering a 24 hour service to residents is all possible with the kiosk system. As, some residents still prefer to drive to City Hall to take care of their needs and this the kiosk option will allow them that convenience whether or not City Hall is closed or open. This may even be a good option for the Community and Event Center. Strategic Plan Strategy/Goal: A Progressive City that is welcoming and a desirable destination to all ages & cultures, who seeks progress through partnerships, and a place where residents can work, live, and play and show pride in the community. Provide good customer service in a timely manner. Financial Impact: The cost for the kiosk service varies depending on service and type of machine. More details will be provided in the Zoom presentation. Recommendation: Listen to the Advanced Kiosk presentation and ask any questions as necessary. Respectfully, Brian Beeman, MPA, CMC Assistant City Administrator ATTACHMENT(S): 1)Advanced Kiosk Brochure