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Matthew Meehan Summary Analytical and goal -driven support representative adept at resolving issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards. Level- headed and calm in stressful situations with strong communication and people skills. Professional Skills • Efficient in day-to-day operations and monitoring ticket progress and keeping customers informed of status • Excellent communication and customer service skills • Works well in a team environment often taking on leadership roles as necessary • Resolve concerns and complaints with strong verbal and negotiation skills with all interactions • Proficient in adapting to implementation of change in processes and guidelines Education Cardinal Stritch University Graduation Date February 2016 Bachelor of Science in Business Administration Grade Point Average: 3.47 Work Experience Hennepin County Minneapolis, MN March 2014 — Present • Provide technical support to all Hennepin County staff • Assist with identifying and recommending improvements and changes to processes and procedures to assist users with ease of access to multiple programs • Knowledgeable in several programs including AD, Azure AD, Office 365 as well as several state programs Magnolia Audio Video Richfield, MN April 2012 — March 2014 • Ordered and tracked inventory on hand and anticipated inventory needs • Built and maintained successful relationships with vendors to maintain functional product and repairs • Experience working with Microsoft Office products Best Buy Blaine, MN 2005 —2007; October 2008 — April 2012 • Efficient in interpreting and implementing complex planograms and store maps • Process and resolve any issues involving purchase orders including pricing, tax and shipping. • Responsible for monitoring store security equipment and ordering replacements or escalating potential issues.