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Comments on Improving Existing Services The municipal survey sought any insight on ways to improve management of collection systems. The billing survey also included an open ended question asking if any changes could be made to help improve the cities' existing MSW and recycling collection services (legislation, incentives, etc.). Some city staff that participated in the billing survey provided opinions on how their existing services could be improved. Below are lists of responses. The lists are separated into sections based on the type of collection systems. Open MSW/Open Recycling Chanhassen • Have more commercial single stream recycling. Richfield • Having a single hauler like Robbinsdale (Waste Management) offers economy of scale. Same hauler (Waste Management) that would charge $5 in solid waste stickers (Robbinsdale program) to remove a small dresser charged me $22 to remove a small dresser in Richfield! This was at time of regular stop. Five dollars of the $22 was a fuel surcharge. I got mad and cancelled service after many years. They (Waste Management) wanted me to talk to a "residential specialist" and offered to reduce or waive the fee. Phooey. I got estimates from competitors and recently went with Burt's Disposal. Then, to remove Waste Management carts they wanted nearly $20 for a cart removal charge. Five dollars of THAT was a fuel surcharge! Fat chance collecting that. This is same company that would have picked up the dresser for $5 in Robbinsdale where I work doing code enforcement. What is so different from Richfield to Robbinsdale and cost of moving a stupid dresser? Problem: People who move from one city to another find a patchwork quilt of refuse hauling systems, programs, costs and ordinances. To have company "A" overcharge some customers as they drive down the alley burning fossil fuels while ignoring a mattress and a sofa at another property not on their customer list, only to have a company "B" truck need to lumber down the alley and remove the mattress but not the sofa. Are waste haulers free to charge fuel or tip your hat surcharges as they see fit? Open MSW/Organized Recycling Big Lake • Make it mandatory that each residence have a recycling container. Plymouth • Organized collection and education for the public on Reduce, Reuse, and Recycle. Roseville • Our service is excellent. We wouldn't do anything to change. • Organize collection with franchise agreement. X:\MS\IE\2008\08M081\l0000 reports\Final Appendices\Appendix E -Participant Comments -Municipal, In-depth and Billing.doc