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Centralized Customer Service <br />Customer service issues will be handled in a central office developed and staffed by SPRI. <br />This central office will assure that all St. Paul residents have a single number to contact <br />with any waste hauling questions, complaints or special service requests. Records of all <br />customers complaints and responses will be available for review and inspection by the <br />City of St. Paul. <br />Central Billing Office <br />All billing and collection for refuse and yard waste collection could be processed through <br />a SPRI central billing office or a city billing office. Customers will be billed for all SPRI <br />collection services. Each bill would indicate that costs are directly related to the volume of <br />waste collected at each household. All questions and complaints concerning bills will be <br />handled through the central billing office. Billing information and rates would be available <br />to the City at any time. <br />Customer Education <br />SPRI will assist the City of St. Paul in notifying and educating St. Paul residents about <br />organized collection and volume based pricing of waste collection services. SPRI members <br />will appear before the St. Paul District councils or any other interested community groups <br />to discuss organized collection. <br />Special Services <br />SPRI will offer special collection services to St. Paul residents including walk up service, <br />special container location or services to meet specific needs of elderly or disabled St. Paul <br />residents. <br />Upon request of St. Paul residents, SPRI will provide special pick up services for large <br />items such as used appliances and furniture. SPRI will also, assist with the collection of <br />hazardous household waste as required by the Minnesota Pollution Control Agency. <br />SPRI is prepared to discuss in further detail all portions of this proposal with the City staff <br />and officials as soon as possible. All inquires of SPRI should be addressed to members of <br />the Interim Board of Directors of SPRI listed in Appendix A. <br />SPRI Interim Board of Directors: <br />Michael Hinz <br />Gopher Disposal <br />4264 Woodland Drive <br />Newport, MN 55055 <br />459-6377 <br />James Berquist Gene Wegleitner <br />Ken Berquist & Sons Disposal Service Gene's Disposal Service <br />