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Details will be worked out with the haulers licensed in the City. The City expects that collection days will <br />be able to remain the same, ensuring a smooth transition. A household's hauler could remain the same <br />or could change, depending on the allocation of customers per hauler and the geographic location <br />assigned to each hauler. <br />How/when do I cancel my current service? <br />Residents will not need to cancel their current service. Haulers and the City will work to transition all <br />residents in the program to the organized collection system, requiring no cancellation from residents. <br />Will residents be stuck with cart -swapping or contract -breaking fees? <br />No, there won't be additional fees associated with contract termination for residents to pay. <br />What does this system mean for billing? <br />Your hauler, as assigned by the organized system, will be billing you directly. This could be the same <br />hauler you've had or a different one. You will receive notification about your hauler before billing <br />occurs. <br />The City has considered municipal billing, but there is neither sufficient existing staff capacity nor <br />funding available for more staff at this time. With consistent rates across all haulers, there should be <br />fewer billing errors. <br />What about returning my current recycling cart? <br />We will be working with haulers to coordinate returning/exchanging carts. <br />Will waste collectors lose their jobs? (This question was submitted by a resident.) <br />No. Negotiations to create an organized system include the existing haulers in a city, unless they choose <br />not to participate. <br />Are all haulers required to charge the same rates city wide? (This question was submitted by a <br />resident.) <br />Yes. An organized system does not permit haulers to charge different rates. Agreed upon rates are <br />determined during the negotiation process. <br />What is the length [# years] being considered for the organized contract? (This question was <br />submitted by a resident.) <br />Per state statute, the initial organized contract must be for 7 years. <br />If billing is coming from the hauler, who is overseeing the hauler on the correct billing amount? (This <br />question was submitted by a resident.) <br />