Agenda Packets - 2023/03/03 - Laserfiche WebLink

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At their expense, haulers will create and mail an annual residential guide detailing accepted/not accepted materials, billing and customer service details, service calendar, and more. The City will approve this literature before being sent out. Haulers will notify residents annually of rates, regulations, and complaint procedures. This can be included in the annual guide. • Creation, printing, and distribution of tags to notify residents of items incorrectly prepared for collection. The City will approve these tags before the commencement of the program. City Public Education Commitments • City will approve education components prior to sending or posting by haulers. • City will continue to host and promote educational events and resources for Richfield residents. • City will continue to partner with Hennepin County Energy & Environment staff for public education, brochures, flyers, etc. • City will maintain a website page dedicated to solid waste collection services and relevant information. Hauler Reporting • Monthly tonnage reporting of all items collected in Richfield as part of the organized system. For bulky item collection, this reporting will also include the number of units/items picked up. • Monthly recycling and organics participation (set -out rates). • Annual plan for continuous improvement required to be submitted to the City. • Annual recycling audit/composition study to be conducted by each hauler. Transition • Haulers will be required to create a cart transition plan with the City and submit their collective plan with the final proposal. • Haulers will propose final hauler collection zones based on market share percentages from May 10tn 2020 (6 months prior to the decision to pursue organized collection in Richfield) for each hauler within thirty (30) days of contract approval. City staff will review and approve collection zone boundaries. • After contract approval, haulers will provide complete customer lists with current service levels, billing, and contact information. • After final collection zones are approved, the hauler in each zone will communicate with all applicable households to confirm cart sizes and service level requests. Haulers will provide the City confirmation of communication with all households if requested.