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Thai W. Vang <br />2222 Bronson Drive Mounds View, MN 55112 <br />Phone: 651. 248. 8752 email:nkaajpaab@yahoo.com <br />PROFILE <br />A dynamic, energetic professional dedicated to serving the customer capitalizing on retaining clientele and <br />building a positive company image... Experienced in sales/marketing, management, personnel training, <br />customer service, fmancial/insurance environments and small business development... Extremely <br />dependable, communicative on all levels, with a professional and calming demeanor... Ability to handle <br />stressful situations, and understands the importance of keeping a growing company profitable and <br />productive... An outstanding record of professional performance. <br />CAREER HIGHLIGHTS <br />✓ Provided excellent customer service and offered longevity to Northwest Airlines, Inc. <br />✓ Experienced in ticket counter, gate check and luggage services, and promoted world club <br />memberships to clients. <br />✓ Planned and executed air itineraries, solved customer disputes and sold airline services. <br />✓ Skilled in managing high stress levels, chaotic environments and diverse cultural backgrounds. <br />✓ Quick -thinker and able to solve last-minute changes efficiently. <br />✓ Experienced working in financial/mortgage industry, analyzing credit scores and matching <br />customer to appropriate lender, such as World Saving, Countrywide, Western Mutual, Wells <br />Fargo sub -prime and Delta. <br />✓ Knowledgeable in Title Company closing procedures and served as liaison between customer and <br />underwriter. <br />✓ Owned/operated gas and convenience retail enterprise. Responsible for entire store operations, <br />including inventory ordering/control, daily deposits, cash handling, staff hiring and scheduling; <br />balanced daily receipts, filed and recorded time sheets and worked with outside vendor for payroll <br />processing. <br />✓ Seasoned entrepreneurial and strong leadership talents. <br />PROFESSIONAL EXPERIENCE <br />Customer Service Agent, Northwest Airlines, Inc. 1991 -Present <br />Loan Officer, First Metro Mortgage <br />Manager/Owner, White Bear Spur, Inc. <br />2001-2005 <br />2001-2004 <br />EDUCATION <br />National American University Roseville, MN <br />Bachelors of Science Degree in Business Administration <br />Inver Hills Community College Inver Hills, MN <br />Associate ofApplied Science Degree in BusinessAdministration <br />COMMUNITY SERVICE <br />TNH Family, Inc. — PresidentBoard of Directors <br />LAO Family Community of Minnesota, Inc.—TreasurerBoard of Directors <br />Sou thEast Asian Club (SAC) — Vice President <br />Dunedin Public Housing Lice President/TreasurerBoard of Director <br />