Agenda Packets - 2024/12/09 - Laserfiche WebLink

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070ROLA SOLUTIONS QUOTE-2878275 Motorola Solutions Hub -Training and documentation created and maintained by Motorola Solutions. Motorola Solutions Hub content is accessed through the LXP. By subscribing, a user has access to a technology-specific hub. Bring your own Training ("BYOT") -Training and documentation content that are created and maintained by the Customer. LMS Administrator -A Motorola Solutions Worldwide Education employee assigned to assist the Customer's administrators with LXP usage. This person is also responsible for any non-Customer enabled activities like setting up LXP Publisher that was provided by the Customer. LXP Publisher - individual who can upload, manage and archive BYOT content. The UP Publisher is provided by the Customer. SCOPE This service includes unlimited access to Motorola Solutions' LXP for the subscription duration. The LXP is a central tool for administering training courses and providing teams with easy access to learning content and documents they need to perform their role. The Customer will receive the Learning Subscription, which will include Motorola Solutions technology-specific training content organized in a Hub. The Customer may supplement this content with additional courses created by the Customer. Here are the actions Motorola Solutions take to support the Customer: • Hosting LXP content in Chicago, and backing that content up regularly. • Providing 24/7 access to Motorola Solutions' Customer Managed Support Operations ("CMSO"). A Motorola Solutions representative will log the Customer's support requests in Motorola Solutions' Case Management System. • Providing security patches, as they are developed, to maintain LXP server integrity. • In the event of a failure, implementing disaster recovery for the system. Motorola Solutions will perform regularly scheduled maintenance, during which the LXP will be unavailable. MOTOROLA SOLUTIONS RESPONSIBILITIES • Designate a LMS Administrator to work with the Customer. • Establish an instance of the LXP for the Customer. • Organize content to align with the Customer's selected technologies. • Create initial Customer user accounts and a single Primary Administrator account. • During on-boarding, assist the Customer with LXP usage by providing training and job aids as needed. • Create and maintain user role Learning Paths defined by the Customer. • Install security patches when available. • Perform scheduled maintenance. The LXP will alert the Customer 48 hours in advance of scheduled maintenance. • Provide technical support for user account and access issues, base system functionality, and Motorola Solutions-managed content. Section 1.8: Technical Support Incident Priority Levels and Restoration Times describes technical support priorities. • Monitor the Learning Subscription server. Provide support for server incidents in accordance with the priority levels defined in Section 1.8: Technical Support Incident Priority Levels and Restoration Times. Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the ""Underlying Agreement"")that authorizes Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customer,then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.