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BILLING & COLLECTION PROCEDURES <br />1. Service Por.iod of. <br />Utility Bills January - March 1st. quarter <br />April - June 2nd. quarter <br />July - September 3rd. quarter <br />October - November 4th. quarter <br />2. Mailing of Bills Mailing out quarterly, the last week <br />of January, April, July & October <br />3. Due Date of Bills 1 month from date of mailing, last <br />working day of February, May, August <br />and November <br />4. Reminder Notice 2 weeks after due date of bill. <br />Normally mailed by the 15th of March, <br />June, September & December <br />5. Due Date of Reminder <br />Notice 2 weeks from date of mailing <br />6. Mailing of important <br />Notice 2 or 3 days after due date of reminder <br />notice <br />7. Due Date of Important <br />Notice 2 weeks from date of mailing <br />8. Phone Call A day or two after due date of important <br />notice we try to reach customer by phone <br />and tell them they are on the shut off <br />list. If some arrangement is made for <br />payment they won't be shut off <br />9. Notice of Proposed <br />Discontinuation Certi.fyed letter sent to customers we <br />are unable to reach by phone <br />10. Shut off Water Water to customers who have not contact- <br />ed us to make arrangements for payment <br />or who we are unable to reach by phone <br />or letter is shut off. <br />11. Payment of Utility Bill The customer is charged a restoration <br />fec of $20.00. $30.00 is charged for <br />evening or week -end restoration. When <br />this is paid and the bill paid or arrang- <br />ements for payment made, the water service <br />will be resumed. <br />12. Tax Certification <br />Procedures Accounts which are <br />delinquent will be <br />certifyod. 53 administrative fee, 8% <br />interest is added. (see attached list <br />of procedures) <br />