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-3- <br />'�\ IV. Please provide the following requested information on <br />additional sheets of paper attached to this proposal form. <br />1. Monthly or annual cost of maintenance agreement. <br />2. Qualifications of maintenance staff, response time to <br />maintenance requests, location of maintenance facili- <br />ties, and availability of replacement parts. Note: <br />The City will require a guaranteed 2 hour response time <br />to all service calls made on Thursday or Friday. <br />3. Equipment and maintenance warranties, attach samples. <br />4. Cost of toner and other required operating supplies. <br />5. Names and addresses of five organizations using the <br />proposed equipment at the 16,000 copies per month level <br />in the Twin Cities area. <br />6. Sales brochure listing features of the machine, provid- <br />ing pictures of the equipment and other appropriate <br />information. <br />Signature <br />Date <br />