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-2- <br />4. pr IS RECOMMENDED THAT: hneoming Police Qgpartment telephone callers <br />should be asked if it is an emermcv If so they should be asked to call 911. <br />If they are umable to do so. a Police Depamnent emplovee should be told <br />immediately what line: the call is on. <br />IT IS FURTHER RECOMMENDED THAT: Non-ernemtency Police <br />telephone callers he raven the direct Police Department telephone number, 7.84 <br />3771. <br />The Police Department has recommended that emergency calls be referred to <br />911 because of a faster response time. <br />5. IT IS RECOMMENDED THAT: A large current a.-ca map of the City of Mounds <br />View and surrounding auras be ftlayed in a location convenient to both <br />customers and staff. <br />Provision of this map will allow staff members to give directions to customers. <br />6 IT IS RECOMMENDED THAT: Awe reusable calendar be dis laved to <br />inform staff of dar7v activities in the City, <br />installation of this calendar will allow staff members to more accurateLy give <br />information to customers regarding upcoming City activities such as committee <br />and council meetings, recycling days and special city events. <br />rT IS RECOMMFNL DED THAT: New employees be assigned an <br />interdepartmental representative to familiarize them with the opaation of the <br />Hof Motmds View by introducing them to other staff members, touring the <br />facilities and going over the general policies and procedures. <br />NeW employees will benefit from the experience of the other employee and :he <br />customers will benefit from having a well-informed new employee assisting <br />them. <br />