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MAYOR AND CITY COUNCIL <br />PAGE TWO <br />NOVEMBER 18, 1987 <br />the complainant and then, if necessary, contact <br />a Public Works person(s) t respond. This <br />multiple handling often results in delays in <br />responding to a call and, at times, causes confusion <br />for the complainant. <br />Our past and current call -out practices leave a great deal to be <br />desired based upon the problems identified above. Some of the <br />standards that should be met by our call -out practices include <br />the following: <br />1. A large enough group of people should be available on <br />the list so that no one person is burdened with most <br />or all of the calls. <br />2. All of the parties on this list should be <br />knowledgeable enough to deal with the majority of the <br />calls. <br />3. Only one person should be on call -out at any one time <br />to avoid the need for the dispatcher making multiple <br />calls. This party should be required to be available <br />at all times while on call -out only eo ensure their <br />availability. <br />,- <br />4. The party on call -out duty should be allowed enough <br />freedom and latitude to travel within the Metropolitan <br />Area while on their day(s) off. <br />5. Call -out duty should be rotated on a weekly basis so <br />that no one is overburdened or tied down with the <br />responsibility for unreasonable periods of time. <br />Currently within the Metropolitan Area the majority of cities <br />have a call -out practice where the responsibility is rotated <br />among the Public Works employees for that City. In our case, due <br />to our size and our practice of making sure all of the Public <br />Works personnel are trained in all facets of our operations, this <br />would encompass nine oeople (foreman and eight maintenance <br />personnel). <br />If you agree that the criteria listed above that should be met by <br />any call -out system, the lcgical conclusion would be that each of <br />the nine Public Works maintenance persons be responsible for <br />call -out during a one week period every nine weeks for a total of <br />six times per year. During their call -out duty they would be <br />provided with a pager that could be activated by the Ramsey <br />County Dispatcher. Such a pager should have a large enough <br />radius to encompass the entire seven county Metropolitan Area or <br />a significant part of it. Such a system would cost between $8.00 <br />and $11.00 per month to rent or $90 to $100 to purchase with a <br />$35.00 to $75.00 per year air time fee. <br />