Agenda Packets - 1988/04/18 - Laserfiche WebLink

Home Browse Search

��)61 /02� MEMO TO: MAYOR AND CITY COUNCIL FROM: CLERK-P.DMINISTRAT DATE: APRIL 7, 1988 SUBJECT: CITY-WIDE EMPLOYEE TRAINING PROGRAM Over the past several months the Department Heads and 1 have been discussing the type of program we feel would be appropriate for a City-wide employee training program for 1988 and then identifying an individual or organization we felt would be best qualified to accomplish this purpose. The Management Team has agreed that as a reasonable follow-up to the 1987 training session conducted by Kathryn Barrington entitled, "Dealing with the Public" a program on customer relations would be appropriate. This would tarry forward our message to the employees that we need to develop better relations with our consumers, namely our residents and the general public, in order to improve our public image and the quality of service we provide. After reviewing several different proposals and interviewing two individual trainers, the Management Team unanimously agreed that they wished to recommend the program proposed by Louellen Essex of Louellen Essex and Associates. Dr. Essex has conducted similar programs for local governmental units in this state as well as the League of Minnesota Cities and the Minnesota Step Program. Dr. Essex is a member of the faculty in business and education administration at the College of St. Thomas. Attached for your information is a resume of Dr. Essex's background as well as the components of her standard Customer Relations Proaram. Dr. Essex, if approved by the City Council, would meet with the Department Heads and tailor the program specifically to the City of Mounds View also using the results of the community survey as a guide to determine what areas would best be emphasized. Dr. Essex's proposal totals $1,675 for a full day session and a half day follow-up. A� u65 ,'l=n the naat practice, Staff would also recommend that the City Council authorize the ciosiny ui i :- City offices for an entire day to allow as many employees as possible to attend this session which would be conducted at the Edgewood Community Center with the City also providing beverages and a box lunch. Due to the time of year that we are currently at and the workloads being experienced by our staff members at this time, Dr. Essex and the Department Heads have agreed that it would be best to conduct the one day session in early September with the follow-up occurring approximately 60 days later in November.