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1 • <br />1 � <br />GOVERNMENT TRAINING SERVICE g ?D <br />March 14, 1988 6SFoundeZri 76 <br />u ,s @� <br />�F� N <br />Mr. Don Pauley <br />Clerk -Administrator <br />City of Mounds View 0711 <br />, <br />2401 Highway 10 North^tOJ ��� <br />St. Paul, MN 55112 �b£� <br />Subject: Customer Service Program Proposal <br />Dear Don: <br />Enclosed is the information from Louelle-,: Essex regarding a proposal for <br />customer relatiors training and group facilitation. <br />The suggested seminar compenents would be covered in a one -day agenda. <br />In addition, at least one hair -day would be scheduled to evaluate both <br />individual skill acquisition and overall program effectiveness. <br />CThe final agenda direction would be set after meeting with you and <br />department heads. <br />Costs <br />The costs associated with this proposal would be: <br />$1,100 for the one -day session <br />8 575 for each additional half -day follow-up <br />These costs would include one team meeting to clarify objectives and <br />fucus content. Additional meetings would be charged at the rate of <br />$85/hour. <br />I am including a copy of Louellen's resume as well as a copy of the <br />brochure which announced the session she did for us in February. <br />Let me know if vau have any nupntinnc. T 1nn4 PnrvnrA Fr. I-.. �.... F-.... <br />you soon. nn <br />Sin <br />cerely, Matke "U <br />Program Plan ert' <br />Organizational Servi.;es <br />Suite 202, Minnesota_ Building , 4E East Fourth Street • St. Paul, Minnesota 55101. 612/222.7409 <br />Members: Association of Minnesota Couniias. League of td',nesota Cities. Minnesota Association of <br />Regional Commissions. Minnesr,ia Association of Townships. Minnesota Community Colleges, State <br />of Minnesota and University of Minnesota <br />