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Agenda Packets - 1988/04/18
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Agenda Packets - 1988/04/18
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Last modified
6/16/2025 11:43:09 AM
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6/16/2025 11:25:36 AM
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MV Commission Documents
Commission Name
City Council
Commission Doc Type
Agenda Packets
MEETINGDATE
4/18/1988
Description
Regular Meeting
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_ t0a 6K,UmAm AV9HU2 M4- <br />lam. Poar'uA• M,HwuWi• $5715 <br />(6t1) 631.6110 t <br />8. TURNING COMPLAINTS INTO PROFIT <br />a Rosearch findings - U.S. Office on Consumer Affairs. <br />b. The imp lance of er>c0 handle and allize' a ms effectively. <br />C. Developing a system to handle and uldae � aged in <br />9 PtelephoneC ESontact ujjE TO c MAKE <br />THINGS r s WORSE <br />-ten things to avoid when engaged <br />personal values and <br />10. UNDERSTANDIN efl Ot Rom nJ� HIDDEN <br />AGENDAS how <br />undertyinganger <br />ication- <br />a. Turning a defensive interaction into a supportive o r <br />11. MANAGING CONFLICT- REOUCf,4G DEFENSIVENESS <br />b. Five conflict management styles - detennn 'King your own and <br />Ong when tG use each of the 'compet�on to Cooperation. <br />c. Integrative problem solving. chan9 g <br />12. SKILL APPLICATION discuss case studies, applying <br />a Case Studies • Partidpants AND/OR methods teamed in seminar <br />b. Role Play - Participants create role play s tuations based o <br />problems they have actually faced In custawareness � <br />ent co <br />Video tong maybe used to enharw participant <br />of their eommunicatton patterns when working with <br />customers/clients. <br />• <br />
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