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civicplus.com 7 <br />CMS Features & Functionality <br />CivicPlus’ Municipal Websites Central (Web Central) is a comprehensive <br />content management system designed to help local governments build <br />websites that connect with residents effectively. With configurable <br />layouts, simplified content management, and integrated tools for <br />communication and resident self-service, CivicPlus websites streamline <br />the timely delivery of essential information and services. This empowers <br />local governments to consistently provide positive civic experiences for <br />residents and peace of mind for staff with streamlined communication <br />processes. <br />Each website begins with a unique design developed to meet your specific <br />communication and marketing goals, while showcasing the individuality of <br />your community. Features and capabilities are added and customized as <br />necessary, and all content is organized in accordance with web usability standards. <br />Modules & Widgets <br />RESIDENT ENGAGEMENT <br />Web Central offers many effective and easy-to-use resident engagement <br />features. These tools easily integrate with the other key features. <br />Notices and Alerts – Post emergency or important information on your website <br />and notify residents through email and SMS, via Alert Center. <br />Blog – Post opinions/information about various community topics and allow <br />resident comments and subscriptions. <br />Calendar – Create multiple calendars and events to inform residents of <br />upcoming activities that are viewable by list, week, or month. <br />Submit Requests and Report Issues – Allow residents to report a problem or submit requests through our easy Form <br />Center module. For advanced service request management functionality to intake resident submissions via web portal, <br />our integrated SeeClickFix 311 CRM Starter product is available as an add-on. <br />Form Center – Create custom, online forms via simple drag-and-drop functionality. Track form submissions within the <br />CMS and route email notifications to the appropriate individual(s). <br />News – Post news items and keep your residents up to date on important information via News Flash. <br />Opinion Poll – Poll your residents on important topics by showing the Opinion Poll widget on relevant pages, to grab <br />resident attention and quickly capture their responses to your polls. Polling helps with gathering and evaluating <br />resident feedback, increasing resident engagement, and understanding your community.