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civicplus.com 30 <br />Code Enforcement <br />The CivicPlus Code Enforcement module is designed to modernize code enforcement processes, enhance service <br />delivery, and increase operational efficiency, making it a reliable choice for agencies that want to keep pace with <br />digital transformation. This robust, cloud-based solution is specifically built for small to mid-sized government <br />agencies looking to streamline the enforcement of local codes, handle complaints, and manage violations, ensuring <br />efficiency, accuracy, and transparency for both residents and staff. <br />CODE ENFORCEMENT COMPLAINT FEATURES <br />Online Requests – Enable residents to submit Code Enforcement Complaints directly through their CivicPlus Resident <br />Portal. They will be able to report issues and track the status of their complaint as it progresses. <br />Parcel Complaint – Enable staff users to record complaints about specific parcels, buildings, suites, and lots stored <br />in the Parcel Management feature. Public users can also submit Parcel Complaints through the CivicPlus Resident <br />Portal by selecting a complaint type, linking it to a parcel record, and providing a basic description of the issue. This <br />functionality ensures that complaints are accurately tied to property records, facilitating efficient investigation and <br />resolution while maintaining an organized record of issues within the system. <br />Vehicle Complaint – This feature allows staff users to record complaints about specific vehicles. Users can select an <br />existing vehicle record or create a new one, capturing key details such as ownership information, make, model, VIN, <br />and licensing. This functionality ensures accurate tracking and documentation of vehicle-related issues within the <br />Code Enforcement Complaint module, supporting efficient investigation and resolution while maintaining organized <br />records. <br />Contractor Complaint – The Contractor Complaint feature enables staff users to record complaints against <br />contractors. Users can select an existing contractor record or create a new one, capturing key details such as <br />registration type, license information, and contact details. This feature ensures accurate documentation and tracking <br />of contractor-related issues, providing a streamlined process for investigating and resolving complaints while <br />maintaining organized contractor records for compliance and accountability.