HomeMy WebLinkAboutAgenda Packets - 1988/04/18CITY OF MOUNDS VIEW
CITY COUNCIL
AGENDA SESSION
APRIL 1B, 19E8
7:00 P.M.
1. Consideration of Staff Memorandum and Resolution
Regarding Minor Subdivision Request for James Buckley,
77-0 Greenwood Drive, Planning Case No.235-88
2. Consideration of Staff Memorandum and Resolution
Regarding Appeal by Dynamic Designers, Inc., 7656 and
7660 Woodlawn Drive, Planning Case No. 138-83
3. Presentation by Dan Boxrud Regarding Silver Lake Road
Sanitary Sewer Repair
9. Re-iew of 1988 Insurance Proposals with Chuck Clysdale,
McGuire Agency
5. Consideration of Staff Memorandum Regarding Harstad
Companies Resubmittal, Greenfield Estates, Planning Case
No. 213-87
6. Consideration of Resolution No. 2318 Regarding Policy on
Entrance Openings for Highway 10 Between County Road H
and County Road H-2
7. Consideration of Resolution No. 2317 Regarding
Proclaiming May 5, 1988 as "Arbor Day" and the Month of
May as "Arbor Month"
8. Consideration of Staff Memorandum degarding Recycling
Program
9. Consideration of Staff Memorandum Regarding Greenfield
Da�L CiFn Cvnlnra4jn,� RP cll�j'A
10. Consideration of Staff Memorandum Regarding
Cafeteria/Flexible Benefits
11. Consideration of Staff Memorandum Regarding Public Works
Garage Facility, Use Policy
12. Consideration of Staff Memorandum Regarding City -Bide
Employee Training Program
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PROCEEDINGS OF THE CITY COUNCIL
CITY OF MOUNDS VIEW
RAMSEY COUNTY, MINNESOTA
Li k,a u @ �tl Regular Meeting
R❑U March 281 ling
mounds View City Hall
---2401 Hwy_-10, Mounds View, MN 55112
-----
------------------- ---------- 1. Call to Ord
lled to
The Mounds View City Council was °March 28,order by
1988.
Mayor Linke at 7:01 PM on Monday, - ^f
The Pledge of Allegiance was said.
—1ian Rs PRESENT: ndCMayorlLinks. bers Quick,
Blanchard, ""--
HanTcner,
ALSO 'RESENT: Attorney Harney, Clerk/Administrator
Pau ey an City Planner Herman.
q. Approval of
Blanchard to approve the Minutes:
Motion/second: Hankneras resented. March 14, 1988
arc , 8 minutes a p and March 21,
1988
5 ayes 0 nays
Motion Carried
Second: Quick/Viuori to approve the March 21,
Motion— minutes as presented.
1988 special meeting Motion carried
�, --
5. Residents
.;APnt.c requests or comments frcra Requests and
There we,.c ��� r-- Commeuu=
the floor. the Floor
6, Approval of
Hankner to approve the consent consent Agenda
Moti
agenoa/as amendedondi uick/ Motion Carried
:) 'Yc. read the items on the
Clerk/Administrator Pauley
consent agenda, adding A -Solid Waste
cManagement for
renewal under garbage haulers under Item 1.
Mounds View City Council
March 28, 1988-
Regular Meeting
Page Two
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Mayor Linke closed the regular meeting and opened the
7. Public Heang:,
public hearing at 7:07 PM.
Application
for On -Sale
Clerk/Administrator Pauley explained Robert Waste has
Intoxicating
requested approval of the City to transfer the on -sale
Liquor License
and Sunday intoxicating liquor license from Richard
from Richard
Povlitzki, dba POV's to himself. He added the Council
Povlitzki, dba
was presented with a report from Police Chief Ramacher,
POWs to
and a letter from Attorney Barney with recommendations,
Robert Waste
and he reviewed those recommendations.
Mayor Linke stated he had spoken with a resident, Mr.
Carlstrom, who lives across the street from POV's,
and his only concern was that the business continue to
be run the way it presently was, stating he has no
problems with it's present operation.
Councilmember Quick stated he would like to see sodding
a condition, rather than seeding, due to possible
erosion problems.
Clerk/Administrator Pauley explained that any fil'_ing
with dirt woula create a problem for the City at this
time, due to run-off in the area, and he added they
are working on it.
�+*,
Mayor Linke closed the public hearing and reopened
6�
the regular meeting at 7:12 P.M.
Motion/Second: Hankner/Quick to transfer the on -sale
B. Consideration
and Sunday intoxicating liquor license from Richard
of Application
Povlitzki, dba POV's to Robert Wa._ , contingent upon
for Transfer of
all the criteria Attorney Barney listed in his March
Liquor License;
15, 1988 letter to Mr. Waste, and that listed in the
from Richard
March 23, 1988 memo from the Clerk/Administrator, and
Povlitzki, dba`.
contingent upon receipt and review by the Attorney by
POWs to Roberi
April 1, 1988, with the deletion of the seeding require-
Waste
ment.
5 ayee 0 :ys
Motion Carried
Motion/Second: Quick/Hankner to remove this item
9. Remove from
from the table.
Table and Con-
sideration of
5 ayes 0 nays
Acquisition of
8100 Groveland
Road
Motion Cai 'ed
Mounds View City Council
Regular Meeting
City Planner Herman reviewed previous discussions that
had occurred on the possibility of purchasing 8100
Groveland Road, to allow for the future extension of
Rnollwood Drive f-om Ardan Avenue to Sherwood Road.
She stated the Planning Commission has reviewed it and
recommends purchasing the property and holding it
for future development. She also explained the
process of tax increment financing and how it could
be used for the purchase of this property.
Clerk/Administrator Pauley stated he would advise
against tax increment financing as he felt it would
be a misuse of the funds and an abuse of the law.
Councilmember Hankner pointed out that new laws are
pending on this issue.
City Plannar Herman explained tax increment financing
is used in many ways.
Councilmember Hankner stated she would not be in
favor of using tax increment financing as a method of
Purchasing this property. She noted the purchase of
the property is the main issue, but without the money
to purchase it, she questioned what could be done.
E�She added that she is not willing to mortgage too far
into the future, or take money from the general fund.
Councilmember Blanchard stated she is opposed to
purchasing the property, as she does not feel it is
UP to the City to go into the reams estate busirecq.
and the involved property owncrs do not appeu-
want the road, and ther• re other options av-1..:Ybl,
if the people decide to develop in the future. She
also noted there is > ••atel problem in that area, which
wuuld add to the cost of development. She stated she
is against the City buying the property on a maybe.
Councilmember Wuori stated there is a very long list
of pror and cons, and they must remember good planning
practices, and she questioned whether the City could
afford to do something about purchasing it now anyway.
Councilmember Hankner stated that while the money could
be taken out of the general fund, she does not want to
take it out of there.
Mayor Linke stated a large amount of money was placed in
the fund several years ago, which could possibly be used.
Clerk/Administrator Pauley explained the funds are
available, however the ordinance adopted at the time of
defesence would prohibit this, and it would require a
4/5 vote to declare an emergency to use the fund for
this.
March 28, 1988
Page Three
Mounds View City Council
Regular Meeting March 28, 1988
------------ ------ Page Four
-------------------------------/y
Councilmember Quick asked if a loan could be floated from the sewer and water fund.
Clerk/Administrator Pauley replied it could, and
would have to be repaid with interest at the time
development occurs. He further explained why the
City is even considering purchasing the property, so
as not to land -lock property that owners may want to
develop in the future.
Councilmember Quick stated he wonders if the residents
in the area know the value of the property that is
currently their back yards.
Clerk/Administrator Pauley stated that lots of 11,000
square feet are going for anywhere from $20,000 to
$30,000 per lot, depending on how wooded they are.
Mayor Linke stated that whether they would borrow
from another fund or go with tax increment financing,
they would be borrowing from the future, and he has
not made up his mind yet, hoping that there will be
a better option.
Cuuncilmember Quick pointed out that if the property
is bought now, it will cost less than it would later.
Councilmember Hankner stated she has problems with
the options that have been suggested so far for funding.
Councilmember Blanchard stated she would have a problem
with borrowing from the water fund, as it was not
established for this purpose, and the funds would then
be tied up and not availahle for sewer and water work
which may be necessary within the City.
Motion/Second: Quick/wuori to table this item and
erect Sta to lay out some financing options to
be discussed, and table until April 11, 1988.
9 ayes 1 nay
Motion Carried.
Councilmember Blanchard voted against the motion.
Motion/Second: L:.,,ke/Quick to remove this item from 10. Remove from
the to e.
Table and Con -
ayes 0 nays sideration of
Appointment of
Gordon Fedor
to Civil a lic
Commission''
Motion Carried
Mounds view City Council March 28, 1988
Regular Meeting ----------------- Page Five
---- --------------------------------- ------------------
Mayor Links stated he has received other a;•,Iications
for the opening on the Civil Service Commission, and
to give the C.)uncil an opportunity to discuss them,
he would like to remove his motion from March 14 for
the appointment of Gordon Fedor, with the approval
of Councilmember Blanchard, who had seconded the motion.
Councilmember Blanchard agreed to Mayor Linke's
request.
Mayor Linke reported there are now four applications
for the Civil Service Commission, and it is the job of
the Mayor to make a recommendation to fill the vacancy,
and at this point, after reading the applications, he
could now make a recommendation to the Council, or have
the Council interview all the applicants.
It was the consensus of the Council to interview the
applicants, and have them scheduled for 15 minutes
each on April 4, beginning at 6 PM.
Clerk/Administrator Pauley reviewed the purpose of 11. Second Reading
Ordinance No. 439. and Adoption o
Motion/Second: Hankner/Wuori to have the second Ordinance obi
reaeing an adoption of Ordinance No. 439, amending 439, St,owmbil
the Municipal Code of Mounds View by amending
Chapter 202 entitled "Snowmobiles", and waive the
reading.
Councilmember Quick - aye
Councilmember Blanchard - aye
Councilmember Hankner - aye
Councilmember Wuori - aye
;Mayer Linke - aye Motion Carried
Clerk/Administrator Pauley explained invoices had
been received from Barr Engineering for their review
of the wetlands portion of Greenfield Estates and the
presentation of the wetlands ordinance workshop, in
the amounts of $6,268.38 and $3,846.00 respectively,
and requested Council approval of the payment of the
expenses, to be charged to the storm water management
fund.
Motion/Second: Hankner/Quick to approve the payment to
Barr Engineering of $6,268.38 for tY.= Greenfield
Esta*es project, and $3,85,,.00 for t.,e wetlands ordi-
nance workshop, with the funds to come from the storm
water management fund.
5 ayes 0 nays
12. Consideration
of Staff Memo
Regarding Wet-
7nnA Wnr4eh,.n
and Greenfield
Estates Expense
Motion Carried
Mounds view City Council
Regular Meeting
------------------------•--------
March 28, 1989
Page Six
------------------- ?.�.
Councilmember Ha,-k;,er asked if the Harstad Company V could be required to pay some of the expenses associated
With their proposed development.
Clerk/Administrator Pauley replied not at this time,
but on the second go -around they will, as Staff is
redoing the application form, and it will be covered
then.
Councilmember Hankner stateu she would like to get
together with the Council and interested residents
regarding an environmental quality review board.
City Planner Herman reviewed the request of George
Lake Road,minor
13. Consideration
subditisionB391 andSsheng
reviewedproposedaResolution
No. 2304 which
of Resolution
would approve the request, with the
contingency that the residence
No. 2or9, for
a Minor Sub -
Sub -
at 8403 Spring La:.e
Road be brought up to Code either through demolition
or by moving
division at
it within 12 months of the subdivision
approval by the Council.
8391 Spring
Lake Road
Motion/second: Blanchard/Hankner to
approve Reso-
lutio�309, approving a minor subdivision at
8391 Spring Lake
Road, and waive the reading.
5 ayes 0 nays
Motion Carried
City Planner Herman reviewed the request of George
Grone, 843C Knollwood Drive, for a
14. Consideration
minor subdivision,
and she reviewed proposed Resolution No. 2305.
of Resolution
Motion/Second: Quick/Hankner to
No. 2305, for e
Minor Subdivi-
approve Resolution
Nn. 230 , approving a minor subdivision for George
Grone, 8430
sion at 8430
Knoll.;ocd Drive, and waive the reading.
Knollwood Drivc
5 ayes 0 nays
Motion Carried
C. C.ty rlanne= Herman reviewed the proposal from Super Cycle, Inc, for a monthly recyclin g pick-u15. Approval of
p. Resolution No.
Motion/Second: Quick/Blanchard to approve Resolution 2307, Acceptinc
No. 0 , accepting the bid by Super Cycle, Inc. for the bid by
monthly curbside recycle service. Super Cycle, Ir
ayes 0 nays for Recycling
Motion Carried
City Planner Herman explained the monthly cost would
be $1,692, an' he program would be contingent upon
receipt of grant funds from Ramsey County.
Mounds View City Council
March 28, 1989
Regular Meeting
---------------------------------------------
Page seven
Clerk/Administrator Pauleyreviewed the
16. Approval of
was used in selecting a cndidate for therpositionaof
P
Hiring of
Public Works Director Cit Engineer.
/ y 9�
Public Works -
Motion/Second: Hankner/Blanchard to approve the
Director/City-
Engineer
firing of R. A. "Rick" Minetor as Public Works
Director/City Engineer at a starting page of $40,000
per year with $1,000 adjustment at 3 and 6 months,
assuming satisfactory performance commencing no -later
than May 1, 1988.
5 ayes 0 nays
Motion Carried
Clerk/Administrator Pauley explained proposed 17. First Reading
Ordinanca P:;. 438 was prepared by Police Chief of Ordinance
Ramacher and reviewed by the City Attorney, and he No. 438
reviewed the proposed ordinance.
Mction/Second: Quick/Hankner to approve the first
reading of Ordinance No. 438, amending the Municipal
Code of Mounds View by amending Chapter 90 entitled
"Nuisances", and wailre the readir.g.
C5 ayes 0 nays Motion Carried.
Clerk/Administrator Pauley reviewed his memo of
18. Consideration
March 23, 1988 to the Council regarding the County
of Staff Memo
Road I supplemental agreement, for the installation
Regarding
of a storm sewer pipe from the intersection of Jackson
County Road I
and County Road I to the intersection of Jackson and
Supplemental
Groberg, with the installation of three catch basins
Agreement
at that intersection.
Notion Second: Hankner/Quick to approve Supplemental
Agreement No. 5 with Progressive Contractors, Inc. in
the amount of $14,906.23, to be paid for from the City
storm water management fund, per the memo of March 23,
1988 from the Clerk/Administrator.
S
Motion Carried
Clerk/Administrator Pauley reviewed the memo of March 19. Consideration
23, 1988 from Fiarnce Director Brager regarding the of Staff Memo
request from Everest Group, Ltd, for reimbursement of Regarding Re -
engineering costs for public improvements, plus City quept by Deve-
administrative costs which they paid. lopar for
Reimbursement,
Motion/Second: Quick/Wuori, to authorize the payment Mounds View
of $107093.74 to Everest Group, Ltd. for reimburse- Business Park
ment of public improvement engineering costs and for
payment of various City administrative costs associated
with the project from the proceeds of Tax Increment
Financing Bonds Series 1988A.
5 ayes 0 nays Motion Carried
Mounds View City Council March 28, 1988"
Regular Meeting Pere Eight
-------------------------------------------------
Attorney Karnev reported there was no new information 20. Report of
on the Amoco Oil case d h
the Court's derision for ano t ever 30havebeen waiting for Attorney
days.
Councilmember Quick had no report.
21. Reports of
Councilmembers:
Councilmember
Quick
Councilmember Blanchard had no report.
Councilmember
Blanchard
Councilmember Hankner reported she had 12 residents
at her home recently, to.discuss
the traffic issues
which had been brought up on March 14 for
H anknelmember
Hankner
Woodlawm
Drive. She stated it had been decided that each and
every one of them would call the Police Department
each time there was a problem, and she presented r
Petition from them, requesting
additional street
lights for the area, and she requested the Public
Works and Police Departments decide the best
location for the placement of lights.
Clerk/Administrator Pauley explained the decision
would be made by NSP, based on the be�,� access for
C
power sources.
Councilmember Wuori had no report.
Councilmember
Wuori
Mayor Linke updated the Council on the Pinewood play- Mayor Linke
ground contributions, and he also reminded everyone
of the appreciation dinner scheduled for April 9 at
the Bel Rae Ballroom, and the May 7 clean-up day.
Clerk/Administrator Pauley reported the Council has 22. Report of
received a co-y of the Senate property tax plan, Clerk/
which will be discussed soon.
Administrator
Bill Frits, 9072 i,onn r._y :ca1 nLacea he has lived
in the area for 44 years, and after the current
rebuilding of Long Lake Road, he has noticed the water
has shifted from his side of the road to the other
side, as far as where it sits, and he asked why that
happened and where the water is going to go.
Clerk/Administrator Pauley explained Lony Lake Road
is scheduled to be reconstructed during 1989-1990,
as it is part of the County's long range plan, and he
will mention it tc the County engineer and ash, for
an explanation.
Councilmember Hankner states she had read through the
I
Mounds View City :oancf.l Marc"i 28, 1988
Regular Meeting Page Nine
----------------------------------------------------------- -------------
` minutes of the Ramsey County Charter Commission and
she recommended the Council read the minutes and keep
an eye on what they are doing, and she expressed
reservations regarding several statements in their
minutes.
Mayor Linke adjourned the meeting at 8:37 PM. 23. Adjournment
Dona14,P. Pau
Clerk/Admini
U
W 19
PROCEEDINGS OF THE CITY COUNCIL
CITY OF MOUNDS VIEW
_ RAMi..y COUNTY, MINNESOTA
d Pi
F' f r- Regular Meeting
U i `1Fc' t i ��G �, � ' April 11, Halliiii���� E L71 B Mounds View City Hall
2401 Hwy. 10, b'ounds View, MN 55112
-------------------------------------
The Mounds View City Council was called to order by
Mayor Linke at 7:00 PM on Monday, April
The Pledge of Allegiance was said.
MEDSBERS PRESENT: Councilmembers Blanchard, Hankner,
Wuori d Mayor Linke.
AL(iO PRESENT: City Attorney Meyers, Clerk/Administrator
Pauley and City Planner Herman.
Motion/Second: Hankner/Wuori to approve the March 28,
1988 minutes as presented.
5 ayes 0 nays
Councilmember Blanchard explained that in January, Mayor
Linke had pu; together a committee to work on the City's
30th anniversary, and the children of the community
were asked to design a button to commemorate this
occasion, and the winner selected was Relly Jacobs, who
is a 4th gra., student at Pinewood Elementary.
u .•racnbs with a
Councilmember Blanchard press„ « ..-`-_
he had
savings bond, and thanked her for the design s
made.
Councilmember Blanchard explained they are considering
having a City dance in early July at the Be! Rae Ballroom,
and all button wearers will get in free. She added the
buttons cost "1 each and are available throug.h
the
Council, and w.11 be available through City businesses
"on.
Savri Ayaz, 7751 Bona Road, asked the status of the
k�,/ environmental review board.
1. Call. to
Order
2. Pledge of
Allegiance
3. Roll Call
9. Approval of
Minutes:
March 28,
1988
Motion Carrie:;
5. Residents
Requests and
Comments frog
the Board
r.,---
�`]' April 11, 1988
Mounds View City Council S page Two
=
Regular Meeting °""
-------
----------------------------------------------------- ---- ----
---^
Councilmember Hankner explained Staff is gathering l
information regarding what other Cities have done and
the authority they have given to their boards. She
stated she has not had time to draft anything for
Mounds View yet, but hopes `o work on it by next week,
and she would like help fro,a the residents to put this
together. She also added that the board would have to
be created by ordinance, which will take some time, but
she would hope to have it in place by the end of May.
Councilmember Hankner requested certain items be moved 6. Consideration
uo on the agenda, as she had to leave the meeting by of Petition
8:30 PM to return to work. for Street-
lights on Wood
Councilmember Hankner reported there were differences lawn Drive
in opinion of the residents on ahcre they would like
a streetlight placed, and she would like further time
to work on L.iis to come to an agreement that would
--ati-afy nvPryone. -
Motion/Second: Hankner/Quick to table this item.
5 ayes 0 nays Motion Carried
Attorney Meyers updated the Council on the Amoco Oil
lawsuit, explaining that the Court has issued an order
and has ruled in favor of the request of Amoco for a
conditional use permit for construction of a filling
station on Highway ]0 at Silver Lake Road. He stated
the Planning Commission. had recommended approval of
the conditional use permit, but the Council had
reviewed it and denied it.
Attorney Meyers advised that *he Court has ordered
the City to issue a conditional use permit pursuant
to the ordinance, and therefore a resolution has
been prepared for approval, which would include the
develop;,ent agreement, which will accompany the
«� t
conditional use permit. !fe further exyiai„—
of the considerations Amoco has agreed to is to
dismiss the civil rights action against the City, which
could possibly have been very costly to the City.
Attorney Meyers stated he had reviewed the case to see
whether an appeal would be adviseable, and he could not
recommend it in this instance, and it would be very
difficult, if not impossible, to overturn the Court's
finding, as it was a legal decision based on the law.
He pointed out the zoning was proper, and the issue was
granting the conditional use permit.
F. Mounds '—ew City Council QiA I � � !,_.� April 11, 1968 U,Regular Meeting Page Three
r
"ition/Second: � •"ition/Second:: Hankner/Quick tr approve Resolution
No. 2316, as amended, contingent upon the signing of
the agreement with Amoco stating that they are dropping
the damages in the damage suit.
5 ayes 0 nay Motion Carried.
Councilmember Hankner stated she feels Amoco has a
lack of respect for the quality of life in Mounds View,
and she felt an Environmental Review Hoard would have
been helpful to the Council with this proposal. She
added she will not welcome Amoco into the City of
Mounds View.
Motion/Second: Quick/Hankner to remove this itein from 7. Remove from
the table. Table and
Consideration:.
5 ayes 0 nays of Staff Memo
Regarding
Acquisition
of 8100
Groveland Road -
Motion Carried
ity Planner Herman updated the Council on what has
occurred since the last meeting, explaining the issue
is whether to acquire 8100 Groveland Road, and not to
discuss the Knollwood extension. She explained a
building permit application has been filed by the property
owner at 8100 Groveland and an extension requested, and
if this lot is developed, it would make it very difficult
to extend Knollwood. She also reviewed her memo of
April G to the Council and reviewed the two financing
options which Staff wou1P reco:joend, to usE the Silver
Lake Woods ,:reject fund, or an inters-und loan fro the
Water fund.
Roy Gruel, 8080 Groveland Road, stated he feels the road
would a:•� tnn rtnen t_. ..:_ .`..— as i1 i� w�iy i� ieet
from the property line right now.
Councilmember Hankner explained that at this time there
are no plans to put a road in, but they are contemplating
the possibility of development in the future, but there
is no specific design at this time.
It was noted there was no one present to represent the
property owner of 8100 Groveland Road.
(—,:lerk/Admin...,tzator Pauley explained the property owner
was in Florida the last time they had talked, which was
about 30 days ago, and he does know who the legal counsel
is.
0 Mounds View City Council U � 6 � k' V L April11, 1984
Regular Meeting g Four
---------------------------------------------------------------------------
Attorney Meyers exp'_ained the problem is he has requested
a building permit extension, and the City has to take
some type of action, and if the building permit is to
be removed, they must do something.
Councilmember Hankner stated it is difficult to make a
intelligent decision at this time, without the owner
present for the Council to talk to, as there are a lot
of questions to be answered. She stated they are not
certain what his plans are for subdividing the lot, and
they would be creating a land -locked piece of property,
and she is concerned with taking visionary versus
reactionary —tion. She also pointed out the City
would lose control of the quality of the development of
a road and the area if this lot is developed now.
Councilmember Blanchard reminded the Council the property
does not have to be land -locked, as there are other
alternatives to putting a road through.
Councilmember Hankner stated she felt if the property
owner really ::anted the building permit, he should
have been present for the meeting.
Councilmember Quick stated he agreed, and there are any
number of ways the property could be subdivided and
developed, and if the Cizy does not take action .:ow,
they are going to lose control of guiding the develop-
ment of the area.
Councilmember Hankner stated some of the property owners
would like to subdivi�e and sell off in the future, and
others are opposed, and she would only approve it if
'00 percent wanted it.
Attorney Meyers stated that since a building permit was
issued, i public hearing should be held to determine
whether the building permit should be rescinded, and
then notify the property owner so that he can appear
before the Council and answer their questions.
Cierx/Administrator eauiey noted a hearing had been hu!C,
to -onsider the acquisition of the property.
City Planner Herman clarified that the property owner
has requested an extension of the building permit
itself, as the building permit was already issued.
Attorney Meyers advised that a public hearing would
allow the property owner an opportunity to state why
he feels the extension should be granted.
City Planner Herman stated Staff already sent a letter
to the property owner, on December 21, 1987, stating
that an extension had been denied, which is what
percipitated his attorney contacting the City.
Mounds View City Council U NFIA F.. F.,) ( ayjsgular 24eeting �' Ff�^ April 11, 1988
---------- r� E �� LL E� LLLJJJ Page Five
------------------------------ --------------- -------------
(7uncilmember Blanchard stated they are still losing site
of the fact that they are considering using tax money
to purchase the property, and it could be held for years
before anything was done, or any return made to the City.
Councilmember Hankner stated she objects to the use of
the general fund and water fund, but she feels the use
of the Silver Lake Woods project fund would work, and
the decisio,, is really whether the City should be
involved.
Councilmember Blanchard stated she has a real problem
with tying up :ax Laney for this, as it is not known
whether it will be for 2 years or 20.
Mayor Links stated the question gets down to whether
the City should or should not plan for the future,
Attorney Meyers stated a building permit had been
issued, an extension was denied, the City has been asked
by the property owner's attorney on what grounds it was
denied as it is a buildable lot, and if the property
owner is being denied the right to build, the City
could incur damages. He added a hearing would give the
Council an opportunity to talk to him, or his attorney,
id if he refuses to come in, then he will forego some
_ights.
Councilmember Wuor.i pointed out the denial of the
conditional use permit for Amoco was flue in large part
to the concern with heavy traffic, and this discussion
revolves helping to control traffic in that area. She
stated the City should use foresite and plan ahead.
Clerk/administrator 2auley explained how the City
acquired MSA funds from the Silver Lake Woods oroiect.
Councilmember Hankner recommended the Council follow
the recommendation of Attorney Meyers, and schedule a
hearing for May 9, which would give ample time for the
Property owner and others to be notified.
Motion/Second: Hankner/Quick to set a public hearing
_or PM on Monday, May 91 1988, to consider the
extension of the building permit for 8100 Groveland
Road, and a letter be sent to the property owner and
all other interested parties in the area, informing
them of this public hearing.
5 ayes 0 nays
Motion Carried
t ouncilmember Hankner left the meeting at 7:55 PM.
Mounds View City Council UNAPTi-iuV-L
!€_-___-_Page1Six 1988'Regular Meeting VVV ________
---------------------------------------
Mayor Linke closed the regular meeting and opened the 8. Public
iOrdinancrong
first public hearing at 7:55 PM.
440
City Planner Herman reviewed proposed Ordinance No.
440, explaining that the County Recorders office did
not agree with the legal description listed in the
original ordinance, which necessitated this change.
Mayor Linke closed the public hearing and reopened the
regular meeting at 7:56 PM.
Motion/Second: Blanchard/Wuori to have the first 9.
1st Reading
of Ordinance
reading of Ordinance No. 440, amending Ordinance No.
No. 940
433, vacating a portion of St. Stephen Street and
drainage easement, and waive the reading.
Motion Carried
4 ayes 0 nays
M•"or Linke closed the regular meeting and opened the 10.
Request of
Michael and ._
second public hearing at 7:57 PM.
Patricia
City Planner Herman reviewed the request of the Robinson's
Robinson to
Relocate Home'
to move their home onto the lot at 8360 Pleasant View
the
from 2121td
Drive. She explained there is currently a garage on
been informed they cannot
Highway 8 0
lot, ?nd the Robinson's have
one time, and the resolution stipulates
8360 Pleasant':
have two garages at
it must be removed within six months.
View Drive
Mayor Linke stated he was concerned that the changes
propos.:d for the facade will bring them too close to the
easement.
City Planner Herman exnlained they will not be allowed
to encroach on the easement, and they are aware of the
setback. requirements.
Rw.rnr T.inkn rI09P_6 the rctilic hear.i.na and reopened the -
regular meeting at 8:01 PM.
Motion/Second: Blanchard/Quick to approve Resolution 11. Consideration
No, Resolutionof
pr apoving the house relocation for Michael and No.
Patricia Robinson for 2121 Old Highway 8, New Brighton,
2311
to 8360 Pleasant View Drive, Mounds View, and waive the
reading.
Motion Carriei
4 ayes 0 nays
Mounds ;, s`:,.• - .
View City Council .�' r
Regular Meeting �� �d`
---------------
------------- U
------------
tion/Second;
Quick/Wuori to approve the consent
agenda, as presented, and waive the reading of the
resolutions.
4 ayes 0 nays
April 11, 1988
Page Seven
12• Approval of
Consent
Agenda
t
Motion Carried:.
ClerkAdministrator
Pauley read proposed Resolution
No. 2308.
13. Accept Resig-
Motion Second: Quick/Blanchard
ration of
No. 308 to approve Resolution
, accepting the resignation of John
Jr. from
John Daniels,
Jr- from
Daniels,
the Park and Rea Commission, and commending
him for dedicated service
Park
and Rea Comm,
to the Mounds View Parks and
Rao Commission, and waive the
and Adopt
reading.
Resolution
i 4 ayes 0 nays
No. 2308
Motion Carried"
City Planner Herman reviewed her memo of April 7 to the
Council regarding the Everest Development p
14
change for BuildingE P site plan
Consideration '
er
the Planning Commisionameetin the two concerns raised at
to
of Resolution.
No.
replatting of the g, insure that toe
over the creation ofothetbermealong plane,
?.311
and concern
^'�e added the Planning isCverty Road H-2.`
Commission
� ne project, and Staff is Please
walso.
very comforverytablwith d
Tim Nelson, of the Everest Development Ccnwpany, updated
the Council on the
progress of the development, stating -
they plan to install the berm
within the next several
weeks. He also noted they have not heard
hood
keepingmthelnts of any neighbor-
the
contractor is
areaoasbwateredsdown asd
Presented sketches of the He also
developmentossible.
changes were occurring. showing where the
Mayon Linke statad he was very pleased with the
Of the development
progress
and the quality of it.
"Orion/Second: Blanchard/Quick to
correct the resolution
number in the motion under Item 11, to change it
No. 2311 to 2313.
from
4 `yes 0 nays
140tion/Second; Quick/Wuor.i to
Motion Carried
1'3 approve Resolution No.
ap— p ° ng the amendment to Development Agreement
No. 87-81 with Mounds
V1=•4 Business Park, and waive
the reading.
ayes 0 nays
Motion Carried
Mounds View City Council N
" ."'Regular
U
L G
E �` @ t f'•.•
1988'
Meeting f
-----------------------------------------------------------
Page Eight
Page Eight
-----------------
Park and Rea Director Saarion asked :Ear Council approval
15. ConsideraS:r.:1 -,
of the dumping of the 1988 City street sweepings at
of Staff Re -
Greenfield Park fog use as fill to assist in the level
-uest'to Fill
of the land to accomodate a picnic area and assist in
Greenfield
easier mowing procedures. She explained this area of
Park Near
the park is very uneven and presented an overhead of
Intersection
the area, showing where they would like to place the
of Hillview
fill. She further explained a section of the park is
Road and
designated as wetland, which would require Council
Quincy Street
approval for the fill, even though they feel the fill
would not affect the wetland in any way.
Councilmember Quick questioned whether this area of the
park was even a wetland, with the fillings that have
been done in the past.
Mr. Ayaz asked that this request be set aside for the
proposed Environmental Review Board to look at.
Mayor I,inke explained that because the Board must be
set up by ordinance, it will take a 1=9 time to get it
going, and the sweepings are being kept at the public
works garage now, and cannot stay there.
Clerk/Administrator Pauley explained the area in
question in the park has been maintained by the City
and mowed prior to the wetland ordinance.
Councilmember Blanchard stated with the fill, the rain
would filter through and not sit on the ground.
City Planner Herman reporied she had walked the area
with Park jnd Rea Director paarion and that it is very
rocky and it needs fill in order to be mowed and
maintained.
Councilmember Wuori pointed out the area that needs fill
is clone to the buffer area and it is extremely uneven,
and leveling it off would make it an easier area to walk
and play in.
An unidentified resident stated that in fairness to the
public who is interested in wetland preservation, the
Council owes it to them to have an opportunity to review
this and given their input.
There was discussion on whether this area was truly a
wetland, with it being noted that water does not sit at
all on the property.
Councilmember O:+ick recommended directing the ;ity
Engineer to st''.dy it and report back on the actual levels `..
of the ground.
Mounds View City Council
Regular Meeting ��; 6� p
(�Ilerk/Administrator Pauley stated the material is being
""stored at the public works garage, which is � site
of clean-up day, and if it is not taken to Greenfield
Park soon, it will have to be taken out of the City before
clean-up day. He also noted there are a limited number of
places that it can be taken, and it would be at the
expense of the City.
Motion/Second: Quick/Blanchard to direct Staff to
nvesticate t e corner of Hillview and Quincy, with the
elevation of 896, to determine the wetland and report
back to the Council as soon as possible.
4 ayes 0 nays
Clerk/Administrator Pauley stated they could call Mr.
Peterson from Ramsey County Soil and Water, to do a
field evaluation, and they will try to have the informa-
tion back by the April i5 Council meeting.
Clerk/Administrator Pauley explained the purpose of
Ordinance No. 438.
Mayor Linke stated Councilmember Hankner had expressed
,her whole -hearted support of this ordinance before she
ad left.
Motion/Second: Blanchard/Wuori to have the second read-
ing an$ adoption of Ordinance No. 430, amending the
Municipal Code of Moudns View by amending Chapter 90
entitled "Nuisances", and waive the reading.
Councilmember Blahcard - aye
('rtttn nil _mi._.. :•:.:via - Oyu
Councilmember Quick - aye
Mayor Linke - aye
Bill Frits, 8072 Long Lake Road, questioned the regula-
tions on working on Sundays.
Clerk/Administrator Pauley reviewed that section of the
Ordinance, and stated it basically excludes single
family.
Attorney Meyers had no further report.
Councilmember Blanchard reminded everyone that buttons
^e for sale for the 30th anniversary, and they hope to
-.tave them to the businesses soon.
April 11, 1988
Page Nine
Motion
16. 2nd Reading
and Adoption
of Ordinance
No. 438
Motion Carried'
17. Report of
Attorney
18. Reports of
Councilmembers
Councilmember
Blanchard
Mounds View City Council U"APPROVED
Regular Meeting
Councilmember Wuork had no report.
Councilmember Quick had no report.
Mayor Linke updated everyone on the progress of the
Pinewood playground and their fund raising, stating
they are at approximately 90 percent of their goal,
with $10-15,000 to go.
Mayor Linke reported everyone had a good time at the
City appreciation dinner on April 9, and the Council
presented the Pinewood playground people with the out-
standing service award.
April 11, 1988
Page Ten
Clerk/Administratoz Pauley reviewed proposed Resolution 19.
No. 2315, supporting the library site for the Mounds View
branch library.
Motion/Second: Linke/Quick to approve Resolution No.
2 1:, supporting theRamsey Coun+•r library board site
selection for the Mounds View branch library, and waive
the reading.
9 ayes 0 nays
Mr. Frits stated he objected to this and asked what the
reason was for taking a viable piece of rroperty off the
tax rolls avid replacing it with a non -tax paying entity.
He stated there has been a business on that site for
several years, and with Mounds View having the second
highest tax increase in all of Ramsey County this year,
with a ?0-25 percent increase, it does not make sense
fnr thn rmirn41 4n faYo p hneinrr.e .�._h .ehin6 nr_�.+n__rl-a
three families.
Mayor Linke explained there were two sites being looked
at in the City and the rational for choosing this site.
He explained the current owner has stated to the Council
and the Library Board that he is willing to sell, and he
is not being forced into it. He added that this location
w:.11 work better for everyone involved, and they have an
opportunity here to enhance the public good and provide
a library for the residents. He added one consideration
outweighs another in making such a decision.
Mr. Frits stated that due to the heavy traffic and the
site chosen, he feels very few children will be able to
walk to the library and be able to use it.
Councilmember Blanchard stated that since the Council
had just received the resolution and had not had an
opportunity to review it, she would like to table it
and give people time to get their questions answered.
Councilor
Wuori
Councilmember'
Quick
Mayor Linke '
Report of
Clerk/
Administrator
n
U
Mounds View City Council
Regular Meeting
-------------------------UNAPr
//��----------------------
4,.:iotion: Blanchard to table this resolution for two
weeks.
The motion died for lack of a second.
Clerk/Administratcr Pauley reminded the Council he would
be absent on April 12 and 13, as he could be attending
a strategic planning conference.
Mayor Linke adjourned the meeting at 8:49 PM.
Respectfully submitted,
Donald F. Pauley
Clerk/Administrator
C
April 11, 1988
Page Eleven
- ---
Motion Failed -
20. Adjournment
Il
MEMO TO: MAYOR AND CITY COUNCIL
FROM: CITY PLANNER
DATE: APRIL 12, 1988
SUBJECT: MINOR SUBDIVISION REOUEST FOR JAMES BUCKLEY,
7770 GREENWOOD DRIVE, PLANNING CASE NO. 235-88
Attached you will find a resolution which would approve a
minor subdivision request by Mr. Buckley of 7770 Greenwood
Drive. The Planning Commission at their April 6th meeting
recommended approval in Resolution No. 218-88.
The existing lot is approximately 38,000 square feet. The
subdivision would make one lot approximately 19,000 square
feet and the other 18,000 square feet. The only unusual
circumstances with this subdivision is the current location
of the garage on the lot. Mr. Buckley is aware that this
garage would have to be moved or demolished in order to have
the lot subdivided. Until the garage is removed no building
permit on the new lot would be permitted. The resolution
reflects the concern that the garage should be removed or
demolished.
41 KF/mjs
r,
RESOLUTION N0. 2314
CITY OF MOUNDS VIEW
COUNTY OF RAMSEY
STATE OF MINNESOTA
RESOLUTION APPROVING MINOR SUBDIVISION REQUEST
BY JAMES BUCKLEY, 7770 GREENWOOD DRIVE,
WHEREAS, Mr. James Buckley, 7770 Greenwood Drive, has
requested approval of a minor subdivision dividing the southern
80 feet of Lot 45, Spring Lake Park Hillview Addition; and
WHEREAS,
applicant'srequest for nalmiCommission norsubdivision and ldetermines that
it is in conformance with Chapters 40 and 42 of the City Code
contingent upon the following:
That the lot at 7770 Greenwood Drive, legally known as Lot
45, Spring Lake Park Hillviev Addition, be brought up to
Code either through demolition or L` _moving the garage
from the newly created lot within 6 months of the
subdivision approval by the City Council.
NOW, ThERE70RE, BE IT RESOLVED that the City Council of
the City of Mounds View approves the minor subdivision request by
is Mr. Buckley contingent upon providing the City with approprio'•e
title abstracts and recording of those abstracts wfth Ramsey
County.
ATTEST:
iSEAL)
11
Adopted this 25th day of April, 1988.
Cie Administrator
3t,r,,, z
MEMO TO: Clerk -Administrator and City Council
FROM: City Planner Herman
DATE: April 6, 1988
SUBJECT: APPEAL BY DYNAMIC DESIGNERS, INC., 7656 AND 7660
WOODLAWN DRIVE, PLANNING CASE NO. 138-83
Attached you will find a letter from Mr. Fretag requesting the
City Council to review their appeal for a variance request. The
Planning Commission denied their variance request on March 16,
1988, and a copy of the resolution is attached for your
convenience.
As you may recall, the Dynamic Designers project was reviewed by
Barr Engineering at the wetland workshop. While many issues were
raised by Barr Engineering, the Planning Commission denies the
project on two specific issues. These two issues were as
follows:
1. The minimum lot size for a subdivision within a wetland
zoning district; and
2. the minimum lot frontage for a subdivision within a
wetland zoning district.
Although the resolution mentions a need for a conditional use
permit for filling within a flood plain, a need for a wetland
alteration permit, and the issue of the 100 foot buffer, these
were not listed as the grounds for denving the variance.
Mr. Fretag and Mr. Cepress have provided a listing in their
letter of what they consider to be reasons for appealing the
denial. The reasons listed do not justify overturning the
variance denial. Number 6, Restrictions of Development in the
Wetland Area are Arbitrary, is the only possible reason for
granting the variance. The legal issues involved with the City's
uartand ordinance have been previously discussed and will be
reviewed again by the C14 %t t=r"':' in regard to this
allegation. Because there was no additional informatio,,
submitted by the developer which would alter the original Staff
assessment or Barr Engineering's assessment of the proposal,
Staff recommends to uphold the Planning Commission decision to
deny the variance.
According to the City Code, after the City Council receives a
Staff Report and recommendation concerning the request for an
appeal, the City Council should hold a public hearing. Notice of
the hearing shall be mailed not less than ten days before the
hearing date and any persons interested may be heard at this
meeting. Staff recomends setting the public hearing at the next
regular meeting.
Clerk -Administrator and City Council
Page Two
April 6, 1988
DYnoiaic Designers have been presented with a bill from Barr
Engineering which the City has not received payment for. The
City Attorney advises Staff not to hold up the appeal
because of the outstanding balance.
process
STAFF RECOMMENDATION: Staff recommends scheduling
hearing at the Apri 25 regular meeting for May
addition, Staff will be working with the City the public
issue. 9 Y 9, 1988. In
y Attorney on this
KH/bac
Attachments: (2)
arch 2g, 1"tt.
ihnlrl•an, i'ruads vtra City rourell
f fry of Liunds Vict:
2401 hirhway III
bounds Vicu, %% 55112 '.,, �CJ'
tear F1r or t,odam: ;
Fat n rurher of years we Lave been trying to devalop our property on Foodlat'n to
its hipl.est oral hest Ise consistent with existini. City codes and plans. It has
lecn a frustrating experienre because we I�ave never been Oven clear cut issues to
resolve, instead we !.Ave bad to deal altb "feellrtgs and wlshes. le wish to
develop tl•te property nlrost exertly as proposed in I9f2 wren it was approved.
Lr was only due to protracted ne oriatlans at that time with the Uty that we lost
a71 of our financing; corritrerts tdthou[ which we could not confidently begin
- construction. t:e now have corritrents which would allots or. to complete this
- project. --
-
rwr project deserves approval tecause:
"s
1. It has n neelig:ihle impart on all envtronrental studies conducted and/or
'
reviewed by ,your ronsultinn firm of !;nrr and Associates, (ns told to the
plarnir; L'ornlssion At the February 27, 19ES neeticr.- thirlt was
__.-4
_. vit.co-tarcd)
•' :ace Creel, i'ntvr fit -r.'ct has approved Abe proiert-
-'
3. The [IS Arry Corps of Engineers has reviewed the project and given no
objections
'-= 4. the property is presently used by some As a dump for unwar•red tires,
appliances, etc. widch for those who aren't using it as a dump, it is a
less than deAireahle reirl,bor
5. This property is zoned for multiple Husine (4-plexes)
b. 1he restrictions of development in the wetland area Are arldtrary, ex:
the additions of family rnors and decks in Cary Anderson's a.'.dition
"hick extend lrrta the t.�tlards
7. The deve.uprent ve propose wouid Lrrrove the neitghhorhood tdt!i better
- front eicvntinns and landsrnnine
-
S. The City voulr: realize r•orp money from an improved tax hase
9. Statisically, residents of one and two bedroom Lousing units Are usually
households of one to three and therefore renuire fever services ti,ar.
residents of three and four bedroom units
Our proposal warrants approval because it hurts nn nne b..t irnnr+.e .. •_-- ,;,
rejecting, our proposal denies clie highest and test use for this property and our
right to lull use And or.ioyr..ent of our property. It teems to us that our request
Is both fair And reasonable and should he ,;ranted.
Fiucerely,
Arthur L. FreLaQ
Vice President
CITY OF MOUNDS VIEW
COUNTY OF RAMSEY
STATE OF MINNESOTA
RESOLUTION DENYING A VARIANCE REQUEST FOR DYNAMIC
DESIGNERS, 7656 AND 7660 WOODLAWN DRIVE,
MOUNDS VIEW PLANNING CASE NO. 138-83
WHEREAS, Chapter 48 of the Municipal Code sets require-
ments for building within a wetland; and
WHEREAS, Dynamic Designers have r ested variances a.,d a
conditional use permit to build two fourpiexes within Wetland 1-9
and the 100 foot buffer; and
WHEREAS, there is a discrepancy between the lot size
scaled off on the site plan dated January 12, 1988, and that of
the Ramsey County records; and
WHEREAS, the existing proposal would require the following
variances:
1) Waive the minimum lot size for subdivision in a
wetland zoning district.
2) Waive the minimum lot footage for subdividing within a
wctland zoning district.
3) Waive the requirement that all structures shall be set
back at least 100 feet from a designated wetland.
WHEREAS, the existing proposal also needs a conditional
use permit for filling within a flood plain and a wetland altera-
tion permit to change the wetland boundaries, and
WHEREAS, Staff, City Consultants and the Planning Commis-
sion have extensively reviewed the proposed development; and
WHEREAS, the Mounds View Municipal Code 40.26, Subd. D,
states the criteria for granting a variance; and
WHEREAS, there are no extraordinary circumstances as
presented which apply to the property which do not apply to other
properties in a wetland zoning district;
NOW, THEREFORE, BE IT RESOLVED that the Mounds View
Planning Commission denies Dynamic Designers' request for a
variance from lot size and lot width requirements in a wetland.
Adopted this 16th day of March, 1988.
Chairman
City Planner
Barr
&V;rwirg Caruav
7803 Gkarol Road
"OfteM"'. MN 55435
6121830-0555
March 16, 1988
Mr, Donald Pauley
City Administrator
City of Mounds 2
View
2401 Highway
Mounds Viewr 10 5511
Re: Dynamic Deaignere Wood law Drive Site plan
Dear Mr. Pauley: request of the j
port has been prepared at the compliance V
The following letter 1� of evaluating the level of
Ian with Chapters 48, l and
Mounds View for the purpose me evaluation
City of Woodlsm Drive site P Ordinance).
of the Dynamic Designers Municipal Code (The
49A of the nbunds View
process included review o`_:
A8, 49, and 49A of I -.,a Vnvelopmew enttrsite�.ce tio. 318
° %�iap•cre r,) ,,,ed d- blicetfon
n Wetland boundaries at the p P - December 1988.
o The Ramsey County Soil and Water Conservation District P'
Study prepared for the City of Mounds View
"City of Mounds View Wetland Inventory r
a o Flood Insurance to the Dynamic Designerz
`. September 21 1982. related
o Correspondence and submittals August l0, 1980.
site. Dynamic Designer e arch 14, 1983 and
The Drainage Plan submittenamic Designers dated
° Site P Mars
° plans submitted by Dy January 121 1988.
w Rice Creek watershed District Wetland YreeeDecember�1987tnthrough
the period aragrapha has
+ is the following P related
The evaluation was conducted d••resuing r0 oeed development and
February 1988. D>scuseion here then ps p requirements of
been restricted ac°toabeaincomplete or 'in conflict with t'e
submittals aPP-
the Ordinance* wetland zoning district-
-thin
development
uire subdivision of one 28,000 square foot lot into
The pr_posed development su within the on wetland. The
The developmenr.+••-- - fill iu �•I a ras of existing •_+• 14.000
placement °f ro osed will be two lots appzox•W---
two iota end P ,ant ae p P
result of the developwith lot width and structure setback distance from the
square feet in size, identified.
wetland each less than 100 feet. were
minimum lot
Six areas of potential conflict with the ozdiImlsize, Phosphorus
vetlands, P
Those areas included requirements related re minimum lot ui-.,ments.
of
width, minimum setback distance
m atererunofftandtflood 'height rtqui::
stripping capacrty, S o
Donald Pauley March 16, 1988 Page 2
Ordinanc-i requirements for lands proposed to be subdivided in wetland
zoning districts are a minimum lot size of 20,000 square feet, a minimum
lot width at the building setback line of 125 feet, and a structure setback
distance of 100 feet from a wetland. As described above, Dynamic Designers
Proposal does not conform to these requirements.
Calculation of the natural phosphorus stripping capacity of the
existing wetland using the method referenced in the RCSCS Wetland Report
indicates that the wetland has the capacity to strip 19 pounds of
phosphorus per year. The watershed was calculated to produce 11 pounds of
phosphorus per year using the same method. Excess phosphorus stripping
capacity of 8 pounds per year, is therefore predict=d by the model. The
wetland phosphorus stripping capacity following development is predicted to
be 16 pounds per year. This represents a reduction of excess phosphorus
stripping capacity by 3 pounds per year or 38 percent of excess capacity.
The Dynamic Designers development represents 29 percent of the total
wetland area. Because the reduction of excess phosphorus stripping
capacity is proportionately greater than the wetland area owned by Dynamic
Designers, a conflict with the equal apportionment requirement of the
wetland ordinauce may be indicated.
Stormwater runoff from the site will be increased. Peak rates will
probably double from the undeveloped state end runoff volumes will be
increased by 'at least 30 percent.
The 100-year flood level in the pond will be increased due to the
combined effect of the fill and the increased runoff. The flood level will
be increased by approximately 0.15 feet assuming no significant changes
will be made to the culvert at the pond outlet.
If you have any questions, please call.
QS�inncerely,
er�t�A�
rX" _ & I
John Borovsky
.irujjmr
MV1/4:300,0
11
j
i
D
Ll
MEMO TO: Mayor and Council
FROM: Finance Director -Treasurer Brager �!J
DATE: April 14, 1988 �J\
RE: 1988 INSURANCE
Our insurance agent, Charles E. Clysdale, Maguire Agency, Inc.,
will be present Monday to review an insurance proposal for our
1988 renewal on May 1, 1988, Basically the League of Minnesota
Cities Insurance Trust (LMCIT) will provide all coverages,
except Worker's Compensation, at a cost of $66,180. Worker's
Compensation would be purchased from State Fund Mutual at a cost
of $51,938. Total insurance premiums are $118,118 for 1988
compared to $123,339 for 1987. The total proposed 1988 cost of
$118,118 is $20,694 under the budgeted amount of $138,812 for
1988. As previously mentioned our agent, Charles Clysdale, will
be present Monday evening to review the insurance proposal and to
answer any q—stions you might have.
DB/ds
P "achment:
cc: City Attorney
MEMO TO: MAYOR AND CITY COUNCIL
-' FROM: CITY PLANNER
DATE: APRIL 12, 1988
SUBJECT: HARSTAD ESTATES,COMPANIES PLANNING CASE NO. EENFIELD
NO. 213 87
On April 5, 1988 the City received a resub.nittal from
Harstad Companies for the Greenfield Estates Development
Proposal. Enclosed you will find the document anL
preliminary plat plan for this development. On page 1 it is
found that Harstad Companies is requesting the following
from the City of Mounds View:
1. A major subdivision of 17 single family
homes.
2. A wetland zoning district map amendment.
3. Wetland alteration permit.
9. A variance from the:
a. 100 foot wetland setback requirement
b. 125 foot minimum lot frontage
c. 20,000 square feet minimum lot size
5. The vacation of right-of-way.
6. Park land dedication credit.
7. A conditional use permit for working in the
flood plain.
As per Chapter 98 of the Municipal Code, the permit
A,.nti,arinn is directed to the City Council who may refer it
to the Planning Commission or City start for review o,,j
report. City staff is recommending that Council have the
Planning Commission review this proposal. In addition,
staff recommends engaging Barr Engineering to review the new
Development Proposal and Plat Map. Because of the citizens
interest in this proposal it is recommended that a mailing
50
eet of
dgo out to evelopmenthtonnotifyrthemthin that3thefplan hashbeeproposed
n
resubmitted.
KH/mjs
V'—�c_ 6
RESOLUTION No. �,ilA
CITY OF MOUNDS VIEW
COt''TY OF RAMSEY
STATE OF MINNESOTA
RESOLUTION REGARDING POLICY ON ENTRANCE OPENINGS FOR
HIGHWAY 10 BETWEEN COUNTY ROAD H AND COUNTY ROAD H-2
WHEREAS, the City Council of the City of Mounds
View, after consulting with its Planning Commission and City
Staff, has carefully assessed the present and future
function of the four -lane roadway in Mounds View now known
as T.H. 10, which highway presently carries high volumes of
traffic with a mix of through and local traffic; and
WHEREAS, the Minnesota State Department of Transpor-
tation has plans to construct a realigned T.H. 10 in Blaine
between Interstate 35W and T.H. 47, north of its existing
alignment. Upon completion of the new alignment for T.H.
10, the existing T.H. 10 in Mounds View will still carry a
significant volume of traffic, but the composition will be
primarily local traffic; and
WHEREAS, the City has reviewed traffic impacts of
development and redevelopment of property along existing
T.H. lo. Recognizing that even when through traffic ir.
relocated to new T.H. 10, old T.H. 10 access should be con-
trolle,1 to provide for safe and efficient operation of
vehiclas along the roadway; and
WHEP.EAS, the City ';as recently approved Planned Unit
Development plans for Everest Development, Ltd. for the
development and construction of Mounds View Business Park, a
mixed use project consisting of over 650,000 square feet of
office/service and light industrial development and a
restaurant on a 52-acre site located nnrrh .,v .•+_�,.. _ _ ••
10 . _ .•...y a.n.
-•• o, I-36w within the City of Mounds View; and
WHEREAS, the City, in its review of the development
plans for Mounds View Business Park received and considered
a traffic study prepared by Benshoof and Associates, Inc.
and dated September 15, 1986. Said traffic study addressed,
in part, the traffic impacts of the Mounds View Business
Park development upon existing T.H. 10 and included a recom-
mendation for access to T.H. 10 at two locations; and
t,
WHEREAS, the City, in approving the development
plans for. :founds View Business Park, has limited its access
to Highway 10 to two locations: a full movement access
approximately half way between County Road H and County Road
H-2 (Woodale Drive) and a right -in and right -out access only
between County Road H and the full movement access (Quincy
Street);
NOW, THEREFORE, BE IT RESOLVED that the developer
will be required to deed access control at all but these two
locations to the City. In cooperation with Mn/DOT, the
City, through the developer, will have a full median cross-
over installed on T.H. 10 at Woodale Drive and a right -in
and right -out access arrangement at Quincy Street;
BE IT FURTHER RESOLVED that the City wishes to con-
tinue to restrict access to T.H. 10 wherever practicable.
The Council therefore adopts the following policies for
access to T.H. 10 between County Road H and County Road H-2;
1. No additional entrances opening on to T.H. 10
W.11 be permitted where there is a practical alternate route
to use the local street system.
2. wherever possible, existing access will be
closed when property is redeveloped and a practical
alternate route to use t!.e local street system is in place.
3. New developments will be required to provide
a local street system supplementing the street system
presently in place and providing access to T.H. 10 and
existing street openings, to proposed Woodale Drive or
Quincy Street, or to other City streets.
Adopted this day of
ATTEST:
(SEAL)
, 1988.
mayor-
Clerk -Administrator
RESOLUTION N0. 2317 i
STATE Or MINNESOTA
COUNTY OF RAMSEY
CITY OF MOUNDS VIEW
RESOLUTION PROCLAIMING MAY 5, 1988 AS "ARBOR DAY" r AND THE MONTH OF MAY AS "ARBOR MONTH"
]
WHEREAS, the City of Mounds View has been recognized for
six consecutive years as TREE CITY USA by the National Arbor Day
Foundation for its efforts in urban forestry; and
WHEREAS, Arbor Day is a time to appreciate the
contributions made by trees to our City and to undertake a
coordinated and cooperative effort to increase the tree population
within our respective neighborhoods and parks; and
WHEREAS, the citizens of Mounds View will be planting trees
in Greenfield Park and at :inewood Elementary School. =
NOW, THEREFORE, BE IT RESOLVED that the Mayor of the City
Of Mounds View does hereby proclaim May 5, 1988 as "Arbor Day".
BE IT FURTHER RESOLVED that the month of May is hereby
proclaimed as "Arbor Month" and citizens are called upon to assist
in the planting of trees now for the enjoyment generations. and use of future
Adopted this 25th day of ;spril, 1988.
SEAL
Jerome W. Links, Mayor
ATTEST:
Donald F. Pauley, Clerk -Administrator
t
MEMO TO: MAYOR AND CITY COUNCIL
01 FROM: CITY PLANNER KIM HERMAN
DATE: APRIL 14, 1988
SUBJECT: RECYCLING UPDATE
Per the Council's request, I have begun looking into
additional modifications to the recycling program. This
includes different promotional ideas, obtaining recycling
containers, and introducing other types of modifications
which would produce higher public partir:pation in the
program. I have contacted a firm in Chicago which supplies
containers and will be receiving information from them in
the near future.
It is my understanding that the Council has received a
letter from Pat Rickaby requesting to use the distribution
of recycling containers for a fund raising project for a
gymnastics club. Because Cicy staff has not received a
copy of the memo I cannot address the issues that may be
raised within it. My understanding is that Ms. Rickaby
proposes to obtain coupons from interested residents and
administer the distribution of these containers. This would
C be modeled after the process Arden Hills has used. In Arden
Hills the City had sent out coupons to its residents. if
the citizen was interested in purchasing a container from
the City they would return the coupon. After the City
received a certain quantity, they ordered a shipment of the
containers. These were then distributed to each of the
residents who had requested one. This way the City does not
incur any cost, except for the administration time and
perhaps the time and money used to develop and mail the
coupons. When I spoke with Ms. Rickaby she requested that
the City mail out the coupons when mailing out our recycling
brochure. At the present time, we are not equipped to do
that. It would require additional paper added to the
brochure and also some kind of closure on the entire
brochure.
While I think the use of containers would enhance the
YcGl11- - - -d- 7; ,- ', - ' tcct `
.. ..y e. oy: ... ... .. ...:, � :...carn _ ..
timing of this request. The program is just getting
underway and, in fact, the first pick-up day will not be
until June. I currently am overwhelmed with the amount of
literature and information given to me by various agencies
suggesting promotional options for the recycling program.
It is my desire that the City reenforce the proposed program
as it currently is developed and then after an initial time
period when participation begins to level uff, then
introduce new modifications into the program.
The City recycling contract with Super Cycle and with the
County will only be until the end of calendar year 1988. At
this time the City will be going out for bids and may not
Mayor and City Council
April 14, 1988
PAGE 2 i 1
end up with Super Cycle as its recycling contractor.
Different modifications to the program may occur at that
time dependent ugon the contractor. Because of the
uncertainty factor, it may be wise to wait until after the
bids go out before the City introduces new modifications to
the program.
I am also looking into the possibility of additional funding
for the program. It is my understanding that the Metropoli-
tan Council does have a grant program for recycling
containers. I will have to look into this further, but i
believe that this would be the best public relations program
the City could have for the recycling program. If the City
could obtain a grant which would pay a portion of the
recycling containers, perhaps the City could fund the
remaining portion. This would really make the program a
City program and obtain the support of more of the
residents.
RECOMMENDATION:
Staff recommends to continue resear...ing the alternative
modifications to the proposed recycling program. This
includes the addition of recycling containers, public
relations events and any other possible alternatives open to
the City. Staff further recommends that the work and
support of the City be for the currently proposed program
and that modifications be introduced after the current
program has been in effect for a period of time.
KH/mjs
MEMO T0: MAYOR AND CITY COUNCIL
' ® DIRECTOR OF PARKS, RECREATION AND FORESTRY
FROM:
DATE: APRIL 14, 1988
SUBJzCT: GREENFIELD PARK SITE EXPLORATION RESULTS
I called Mr. Tom Peterson on Tuesday, April 12, 1981-to
He
planned to do a site exploration at Greenfield Park it
survey the designation of "wetland" ort tosstaEEhlater dthis
etc. He will provide a rep this site
habitat, Mondays agenda
week. I have not received information y Mon y'
yet, but hope to have the information by
meeting.
MS/mjs
MAYOR AND COUNCILMEMBERS
EMPLOYEE RELATIONS COMMITTEE
CAFETERIA/FLEXIBLE BENEFITS
The MounJs View Employee Relations Committee has looked into a
cafeteria/flexible benefits program offered by many -other communities.
Cities that offer such a plan are New Brighton, White Bear Lake, Maple Grove,
Northfield, Robbinsdale, Crystal, Coon Rapids, Hopkins, and Fridley.
The cafeteria plan gives an opportunity for employees to make full use of the
allotted amount of money for health and life insurance that the City offers
each employee. If the employee does not use the full amount allotted, he or
she may choose additional benefits to include supplemental medical benefits,
life insurance, disability income insurance, etc.
There are two instances which may give opportunity to this benefit plan.
If both an employee and his or her spouse are employed, both may take
employee coverage even though there is no need for double coverage. One
employee could _nstead choose to use his or her benefit amounts for
something more beneficial.
Another group that this program would benefit is the single employee. H
or she does not use the full amount allotted. With this plan, he or she
could choose additional benefita with the allotted amount.
The benefits program budget is estimated on every employee receiving the full
allottment since it is m,reliable to determine marital status. inerclu:e, tL=
budget would not increase, but the expenses would be greater by approximately
$1,078.40/year. This plan would provide more equity for the twelve single
employees. They would be able to use the full amount to their benefit
similar to employees with family benefits.
The Flexible Benefits plan allows the employee to realize tax savings through
payroll deductions for items permitted by current IRS regulations. These
items may include:
Medical reimbursement such as insurance premiums paid oy the employee in
excess of the City's contribution, and medical expenses not covered by the
employees health benefit plan, i.e. dental work, eyeglasses, etc.
Group life insurance. Some employees may wish to purchase insurance
beyond the $10,000 that the City provides.
-2-
3. Child and dependent care expenses for children while the employee is at
work.
The advantage to the employee is that the costa for these items are subtracted
from the employees gross pay. Therefore, the employees State and Federal
taxes are calculated on the balance.
What is the coat of such a program? An employee benefits consultants and/or
attorney must draw up the plan and submit it to the IRS before undertaking
such a program. This is a one time expenditure estimated at $3,000.
RECOMMENDATION: The Employee Relations Committee wishes to request that t��e
City Council consider the approval of the Cafeteria Flexible Benefits Plan as
a viable option for the City employees.
Mike Ulrich
Kitty Hickok
Larry Decheine
Tim Pittman
EMPLOYEES RELATIONS COMMITTEE MEMBERS
Dave Brick
Kim Merman
Jim Tobias
Mary Bastion
,9t,,V. I I
MEMO TO: MAYOR AND CITY COUNCIL
FROM: CLERK -ADMINISTRATOR
DATE: APRIL 8, 1988
SUBJECT: PUBLIC WORKS GARA:,- FACILITY, USE POLICY
During the recent City Council tour of the Public Works
garage addition Public Works Foreman Mike Ulrich raised the
issue of allowing City employees to use the wash bay portion
of the Public Works garage facility for minor maintenance
and cleaning of their personal vehicles. In response to
what appeared to be a general consensus among the Council -
members that this would be acceptable, I developed a policy
for use of the Public Works garage facility using standards
from neighboring cities, including the City of New
Brighton. Attached fo, your information is a copy of the
policy I developed.
After developing the policy I met with the Department Heads
and reviewed it with them and received some rather strong
opposition to the limitation of the use of the facility to
employees only. Certain members of the management team felt
that an employee's spouse and dependent children should be
allowed to be in the facility in the presence of the
employee and that vehicles registered to the employee,
spouse and dependent children should also be allowed to be
cleaned or maintained in the facility. As a result of this
discussion, I contacted our insurance agent to determine the
advisability of allowing an employee's spouse and children
to work in the PW is Works garage facility. Our insurance
agent has adv'^ad us that the company underwriter and risk
manager both :eel that the City should not allow employees
or other individuals to work on personal vehicles or other
equipment in our garage facilities. They take this position
on the basis that it is their job as well as that of the
City's to limit our liability exposure thus developing a
positive experience rating which would have a positive
effect upon our insurance premiums. Our agent also advised
me tnat our employees am; vL;ic,: he nnvoraA _
for injuries sustained while working in the Public Works
garage facility after hours should the injury result from
the negligence of the City. If the injury results from the
negligence of the employee or other individual, our
insurance would not cover us but we could still be found to
be liable for damages should a lawsuit be filed against the
City.
As a result of the discussions I had with the Department
Heads and our insurance agent, I have c,)me to the conclusion
that the City has three options before it with respect to
allowing the use of the Public Works garage facility after
hours.
MAYOR AND CITY COUNCIL _
PAGE TWO N
APRIL 8, 1988
These options are as follows:
1. Continue the current prohibition on the use of our
garage facilities by anyone other than City
employees during the performance of their normal
dutiea.
2. Adopt a policy allowing for the use of the Public
Works Garage facilities by City employees only and
on their personal vehicles as c•itlined in the
attached proposed Administrative Policy.
3. Allow the use of the City's Public Works garage
facility by City employees and their spouses and
dependent children when in the presence of City
employees as suggested by members of the Department
Head team.
It is my recommendation that considering the fact that no
one will seem to be happy with any of the policies we listed
above, the potential liabilities we assume by allowing after
hours use of our garage facilities for personal purposes,
and the difficulty in insuring that the policy is being
abided by due to the unusual hours involved in using the
facility it is my recommendation that the City ccntinue with
its current policy prohibiting the use of the City's garage
facilities by employees after hours on personal vehicles or
equipment.
Your direction in this matter would be appreciated.
DFP/mjs
IST
TIVE
LICY
POLICY FOR USE DOFNCITYAPUBLICOWORKSBGARAGE FACILITY
The City of Mounds View's Public Works Garage may be used by
permanent full-time employees of the City only as follows:
I. PROCEDURE FOR USING FACILITY
A. Employees must obtain a written pass for use
of the Public Works garage facility from the
Public Works Foreman or Public Works Director/
City Engineer. Passes must be obtained prior to
using the facility.
B. Passes shall be granted on an availability and
first -come, first -serve basis, with a limit of
two passes per employee per week.
C• Employees shall t, responsible for cleaning up
the garage area after they have completed their
work.
D• No alcoholic beverages are permitted.
E. No persons, other than City employees, are allowed
in the Public Works garage.
II. WHEN FACILITY NAY BUSED
A• Anytime before 6:30 a.m. or after 4:00 p.m. on
weekdays, weekends and holidays.
B. For periods not to exceed four hours per day.
C. All work shall be completed wirhi� l6u-
allnity pit. s;a ,r;,icies shall be left on the
City premises beyond the time allotted.
D• Passes to use the facility shall be cancelled
during emergencies as declared by the City
Council.
III. PERMITTED ES
A. The facility shall only be used for cleaning
vehicles and light maintenance (service station
maintenance) work.
B. The facility shall only be used for cleaning and
maintenance of personal vehicles registered to
the employee.
C. No work shall be done for individuals other than
City employees.
ADMINISTRATIVE POLICY 88-
POLICY FOR USE OF CITY PUBLIC WORKS GARAGE FACILITY
IV. MATERIALS AND EQUIPMENT
A. Employees shall furnish all necessary hand -
tools and materials, i.e. oil, filters,
soap, rags, parts, etc.
B. Employees shall not use City equipment other
than the wash rack, hoses and waste oil dump.
V. ENFORCEMENT AND DISCIPLINE
A. The first violation of any of the above proce-
dures by any City employee .,hall result in the
loss of this privilege to that City employee.
B. Fmployees obtaining a permit and receiving a key
for tha facility shall be responsible for the cost
of replacement of keys and locks should the key
they are assigned be lost or misplaced.
C. The procedures shall be enforced by the Public
Works Director/City Engineer and Public Works
Foreman, however, all employees are responsible
to report violations which they may witness.
Effective Date:
III
��)61 /02�
MEMO TO: MAYOR AND CITY COUNCIL
FROM: CLERK-P.DMINISTRAT
DATE: APRIL 7, 1988
SUBJECT: CITY-WIDE EMPLOYEE TRAINING PROGRAM
Over the past several months the Department Heads and 1 have
been discussing the type of program we feel would be
appropriate for a City-wide employee training program for
1988 and then identifying an individual or organization we
felt would be best qualified to accomplish this purpose.
The Management Team has agreed that as a reasonable
follow-up to the 1987 training session conducted by
Kathryn Barrington entitled, "Dealing with the Public" a
program on customer relations would be appropriate. This
would tarry forward our message to the employees that we
need to develop better relations with our consumers, namely
our residents and the general public, in order to improve
our public image and the quality of service we provide.
After reviewing several different proposals and interviewing
two individual trainers, the Management Team unanimously
agreed that they wished to recommend the program proposed by
Louellen Essex of Louellen Essex and Associates. Dr. Essex
has conducted similar programs for local governmental units
in this state as well as the League of Minnesota Cities and
the Minnesota Step Program. Dr. Essex is a member of the
faculty in business and education administration at the
College of St. Thomas. Attached for your information is a
resume of Dr. Essex's background as well as the components
of her standard Customer Relations Proaram.
Dr. Essex, if approved by the City Council, would meet with
the Department Heads and tailor the program specifically to
the City of Mounds View also using the results of the
community survey as a guide to determine what areas would
best be emphasized. Dr. Essex's proposal totals $1,675 for
a full day session and a half day follow-up.
A� u65 ,'l=n the naat practice, Staff would also recommend
that the City Council authorize the ciosiny ui i :- City
offices for an entire day to allow as many employees as
possible to attend this session which would be conducted at
the Edgewood Community Center with the City also providing
beverages and a box lunch. Due to the time of year that we
are currently at and the workloads being experienced by our
staff members at this time, Dr. Essex and the Department
Heads have agreed that it would be best to conduct the one
day session in early September with the follow-up occurring
approximately 60 days later in November.
MAYOR AND CITY COUNCIL
APRIL 7, 1988
PAGE TWO
il
dECOMMB'DA�lONL ue�lenfEssex,tonds condu.:tcan employeeesthe
firing ,
training program on Customer Relations at a cost un $1675
plus expenses. Staff also recommends that the to°beil
authorize the closing of City offices on a day
selected in early September in order to allow the greatest
number of employees possible toattementsnandthe
trainchesning session
with the City providing
DFP/T-j S
Attachments:
C
1 •
1 �
GOVERNMENT TRAINING SERVICE g ?D
March 14, 1988 6SFoundeZri 76
u ,s @�
�F� N
Mr. Don Pauley
Clerk -Administrator
City of Mounds View 0711
,
2401 Highway 10 North^tOJ ���
St. Paul, MN 55112 �b£�
Subject: Customer Service Program Proposal
Dear Don:
Enclosed is the information from Louelle-,: Essex regarding a proposal for
customer relatiors training and group facilitation.
The suggested seminar compenents would be covered in a one -day agenda.
In addition, at least one hair -day would be scheduled to evaluate both
individual skill acquisition and overall program effectiveness.
CThe final agenda direction would be set after meeting with you and
department heads.
Costs
The costs associated with this proposal would be:
$1,100 for the one -day session
8 575 for each additional half -day follow-up
These costs would include one team meeting to clarify objectives and
fucus content. Additional meetings would be charged at the rate of
$85/hour.
I am including a copy of Louellen's resume as well as a copy of the
brochure which announced the session she did for us in February.
Let me know if vau have any nupntinnc. T 1nn4 PnrvnrA Fr. I-.. �.... F-....
you soon. nn
Sin
cerely, Matke "U
Program Plan ert'
Organizational Servi.;es
Suite 202, Minnesota_ Building , 4E East Fourth Street • St. Paul, Minnesota 55101. 612/222.7409
Members: Association of Minnesota Couniias. League of td',nesota Cities. Minnesota Association of
Regional Commissions. Minnesr,ia Association of Townships. Minnesota Community Colleges, State
of Minnesota and University of Minnesota
f
Louellen N. Essex, Ph.D.
1966 SK."M4 AYLNU[ W.
ROBE V:L". MIMM[M)7A 66113
(612) 6714710
Dr. Louellen Essex Is a management consultant specializing In organizational
training and cimjuiopment in communication, team building, and conflict
management. In addition, she Is a member of the faculty In business and
edu.ational administration at the College of St. Thomas In St. Paul, Minnesota.
She holds a Ph.D. from the University of Minnesota where she studied
administration, psychology, and communications.
SERVICES PROVIDED
-SEMINARS
Applied Strategies for Team Building
Managing Conflict Effectively
Developing Effective Communication Skills
Customer Relations
Handling Difficult People and Situations
Power and Politics In the Organizational Selling
Building Productive Work Relationships
Srresa Management
Supervision and Performance Apprtaai
Coping With Change
Time Management
-ORGANIZAiIONAL
Team Building
DEVELOPMENT
Organizaticnat and Individual Assessment
Development of Training Pronrams
-LUNCHEON AND DINNER
SPEECHES
CLIENTS INCLUDE:
DiAie ie /e.fneln.
International Business Machines
Honeywell
U.S. Office of Personnel Services
U.S. Fish and Wildlife Services
U.S. Internal Revenue Service
Minnesota State Department of
Admnnstration
Minnesota State Department of
Public Safety
u..uu _n___
America Red Cross
Group Health, Inc.
Golden Valley Health Center
Educatto
Minnesota State Department of Education
Minneapolis Public Schools
North Carolina State Department of
Education
Nebraska Educational Service Units
Inter -American Children's Institute,
Montevideo, Uruguay
Id
1266 SKLL AN AVtNut W.
POt[v�tu, MINNt[GTA 65113
(612) 631-0710
CLIENT ORIENTED COMMUNICATION AND
CUSTOMER RELATIONS
1. THE IMPORTANCE OF PUBLIC CONTACT: UNDERSTANDING
THE EXTERNAL AND INTERNAL DYNAMICS OF PR
a The role of employee morale in customer/client relations.
b. The effects of stress and turnout on customer/client relations:
The customer as victim.
c. The relationship between attitude and customer satisfaction.
d. Determining the organizational image you want to have.
2. RECOGNITION: THE KEY TO SATISFIED CUSTOMERS
a. Qualities which customartrclien's look for in organizations-
b. Specific methods for ensuring that customers are recognized.
3. TEST YOUR COMMUNICATION SKILLS - Questionnaire designed to help
participants assess their interpersonal communication skills.
4. CLIENT -ORIENTED COMMUNICATION
a. Determining the communication style of your customer/client -
Thinker, Doer, Feeler, Intuitive
b. Role-shffiting - Leaming to communicate in the style of your listener
c. Determining your own style and how Z helps or hinders you in point
of contact work
5. LISTENING EFFECTIVELY IN ORDER TO ASSIST OTHERS
a Roadblocks to effective listening.
b. LLN es of listening aryl wthen to use each.
c. Reflective and non -reflective listening.
5. MAKING SURE YOUR MESSAGE IS HEARD
a. ; leiyzu 1g tirj a(oienoe.
b. Simplifying the message.
c. Cueing the listener on important points.
d. Summarizing
7. INFORMATION GATHERING: PROBING TECHNIQUES
a Types of questions and their purposes.
b. Sequencing questions to get the most information.
n. Establishing and maintaining trust during the questioning process.
_ t0a 6K,UmAm AV9HU2 M4-
lam. Poar'uA• M,HwuWi• $5715
(6t1) 631.6110 t
8. TURNING COMPLAINTS INTO PROFIT
a Rosearch findings - U.S. Office on Consumer Affairs.
b. The imp lance of er>c0 handle and allize' a ms effectively.
C. Developing a system to handle and uldae � aged in
9 PtelephoneC ESontact ujjE TO c MAKE
THINGS r s WORSE
-ten things to avoid when engaged
personal values and
10. UNDERSTANDIN efl Ot Rom nJ� HIDDEN
AGENDAS how
undertyinganger
ication-
a. Turning a defensive interaction into a supportive o r
11. MANAGING CONFLICT- REOUCf,4G DEFENSIVENESS
b. Five conflict management styles - detennn 'King your own and
Ong when tG use each of the 'compet�on to Cooperation.
c. Integrative problem solving. chan9 g
12. SKILL APPLICATION discuss case studies, applying
a Case Studies • Partidpants AND/OR methods teamed in seminar
b. Role Play - Participants create role play s tuations based o
problems they have actually faced In custawareness �
ent co
Video tong maybe used to enharw participant
of their eommunicatton patterns when working with
customers/clients.
•