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3. Subscriber Inquiry and Complaint Procedures ..................................................................... 15 <br />4. Subscriber Contracts ............................................................................................................. 16 <br />5. Refund Policy........................................................................................................................ 16 <br />6. Late Fees ............................................................................................................................... 16 <br />7. Office Policy ......................................................................................................................... 17 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS ............................................................... 17 <br />1. Public, Educational and Government Access ....................................................................... 17 <br />2. Charges for Use..................................................................................................................... 20 <br />3. Access Rules ......................................................................................................................... 20 <br />4. Access Support...................................................................................................................... 20 <br />5. Regional Channel 6 ............................................................................................................... 20 <br />6. State and Federal Law compliance ....................................................................................... 20 <br />7. Future PEG Funding Obligations.......................................................................................... 20 <br />8. Additional Payments ............................................................................................................. 21 <br />SECTION 7. SERVICES TO CITY ............................................................................................ 21 <br />1. Twin Cities Metro PEG Interconnect Network ................................................................. 21 <br />2. Cable Service to Public Buildings ..................................................................................... 21 <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS ................................... 22 <br />1. Administration of Franchise ................................................................................................. 22 <br />2. Delegated Authority .............................................................................................................. 22 <br />3. Franchise Fee ........................................................................................................................ 22 <br />4. Access to Records ................................................................................................................. 24 <br />5. Reports and Maps ................................................................................................................. 24 <br />6. Periodic Evaluation ............................................................................................................... 24 <br />SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS ............................ 25 <br />1. Performance Bond ................................................................................................................ 25 <br />2. Letter of Credit ...................................................................................................................... 26 <br />3. Indemnification of City ......................................................................................................... 28 <br />4. Insurance ............................................................................................................................... 29 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br />FRANCHISE ................................................................................................................................ 29 <br />1. City's Right to Revoke .......................................................................................................... 29 <br />2. Procedures for Revocation .................................................................................................... 30 <br />3. Abandonment of Service....................................................................................................... 30 <br />4. Removal After Abandonment, Termination or Forfeiture .................................................... 30 <br />23