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/ YPES OF HAT IS t • • r WE WILL HANDLE: 1' MEDIATION is a voluntary process used to QUICK HELP: Mediation sessions can usually CONSUMER-BUSINESS . . . faulty settle disputes. People involved in a dispute be scheduled within two weeks of referral. merchandise, deposits, refunds, exchanges, meet with a trained, impartial person, who is Most cases can be settled in one brief session. service dissatisfaction. called a mediator. CONVENIENT: Mediation sessions are LANDLORD-TENANT. . . deposits, repairs, The mediator listens to both sides, maintains arranged during the day or evening at a place damages or evictions. order, and makes sure all opinions are aired. that is convenient to all parties. NEIGHBORHOOD problems . . . noise, pets, The mediator does not decide who is right or LOW COST: There is a small fee for the neighbor relations, nuisances, parking, wrong. The mediator assists the parties in mediation services. The fee will be waived if property line differences. reaching their own agreement. clients meet certain income guidelines. SMALL CLAIMS concerning . . . money, CONFIDENTIAL: The mediation takes place property damage, accidents, vandalism, in a private setting. Only involved parties personal property. attend the session. .JUVENILE disputes . . . with truancy, fights, SELF-DETERMINED: The parties decide how schools, vandalism. the dispute will be resolved, without a judge EMPLOYEE/EMPLOYER . . . grievances and or jury. relations. • CAN GET HELP? HY DOES MEDIATION • The Dispute Resolution Center provides direct mediation services to everyone — individuals, OF families, neighbors, government agencies, NOT. businesses, community and professional The Dispute Resolution Center provides a groups, and anyone involved in a conflict. The method which helps people to work together only requirement is that you live or Conduct to resolve their disputes. business in Ramsey County. The Center exists because negotiated • situations involving domestic violence. solutions are a better way of solving • cases where criminal charges have been problems. People are more satisfied with filed. agreements they help create. • divorce, child custody and visitation Hundreds of people use the Center's matters. mediation services each year as an alternative . problems in which one of the parties to the courts. Mediation prevents problems refuses to participate in mediation. from escalating. The Dispute Resolution Center benefits everyone — the people directly involved as well as the tax-paying public. u� _ r iky Y��fJC S p y y � J� �� y', , y�• ty s11� f�ti'� �i a� b q + *. n?' i 6tt �' ! /J eal 'xFn�7cP ail• (4" F Y lulu u