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Confidential Resume <br /> Page 2 of 2 <br /> Torn Hielsberg <br /> CAREER SUMMARY <br /> As the Enterprise Architecture Leader for GE Capital Consulting,Tom is responsible for: <br /> • Managing and coordinating the necessary resources for the outsourcing, supplemental staffing,and <br /> project implementation for client accounts. <br /> • Developing and maintaining relationships with the clients and associates to insure premium <br /> satisfaction of both. <br /> • Managing company, associate,and client expectations of assignments in order to exceed <br /> expectations. <br /> • Assist the associate in developing marketable skills. <br /> As a Senior Consultant for GE Capital Consulting and LAN/WAN Manager for a law firm,Tom was <br /> responsible for: <br /> 0 Project and Problem Management Requirements Planning. <br /> • Mentoring and developing skills of the Help Desk Support and Network Engineer professionals. <br /> • Implementing network topology, server,operating system, and application improvements, like <br /> Ethernet switches, WAN routers, and Intranetware upgrades. <br /> • Developing problem and change management processes. <br /> • 'Supervise daily.support and project activities of Network Engineers and Help Desk Support <br /> professionals <br /> As the IS Project Leader for a manufacturing company,Tom had the following experiences: <br /> 0 Implemented and maintained Novell and Windows NT Servers,Cisco routers with various <br /> DSU/CSU wide area network equipment,AT&T PBX,and Northern Telecom (Nortel)PBX <br /> equipment. <br /> 0 Managed the LAN in Minneapolis office and provides Project Leadership for other offices. <br /> • Managed the WAN company wide. <br /> • Supervised LAN and PBX support staff. <br /> • Conducted presentations and training. <br /> • Negotiated contracts for toll-free, long distance,DSO,DS 1,and frame relay communications. <br /> As the Communications Support Specialist for a manufacturing company,Tom was responsible for the <br /> implementation and maintenance of IBM AS/400's,Novell Netware servers and clients, and Northern Telecom <br /> PBX. <br /> As a Telecommunications Repairer for a military organization,Tom was responsible for field service repair of <br /> telecommunications equipment. <br />