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Confidential Resume Page 2 oft Stephen L. Miller As a Systems Integrator, Steve has translated and presented technical concepts to 500+professional accountants and others. He has been instrumental in'analyzing the business users needs, providing solutions to those needs yet focusing on the overall network architecture and standards. • Designed, standardized and managed Novell LAN/WAN systems including 500+PC's configured as network nodeg and IBM AS/400 emulation displays. • Introduced remote connectivity for Dial-In/Out access capability. • Installed tax processing system and various research capabilities through CD Server integration. • Performed current performance and prospect needs analysis; researched and recommended hardware and software. • Established standardization policies for systems and applications geared towards centralized management. • Introduced and implemented comprehensive automated anti-virus scanning and tape backup processes. As a Network Administration, Technical Support and Systems Operation/Maintenance Specialist, Steve has participated as a team member to ensure the clients' IS departments have met their goals of providing information access to best service their customers. Through appropriate technology responses to business needs and usage of productivity tools, the team provided the client(s) with the flexibility to grow with changing business needs. • Installed and supported LAN and WAN networks and PC hardware. • Performed Novell 3.11;3.12 and 4.x Network Administration and security. • Implemented, upgraded and supported LAN-based software. • Researched and consulted on purchasing of hardware and software; managed inventory. 0 Supported, installed, configured and trained business community in general network use, general PC use,DOS and Windows software applications. • Performed help desk support and problem solving for business users on the network.